Night Guest Service Agent
iStay Precinct Adelaide are looking for a part-time Night Guest Service Agent who is passionate about hospitality and thrives on creating memorable guest experiences. If you pride yourself on delivering service with warmth professionalism and a personal touch wed love to hear from you.
From the moment guests arrive your welcoming presence will make them feel right at home. Youll play a vital role in guiding them through their stay; from smooth check-ins and check-outs to sharing local tips on attractions and eateries leaving a lasting impression with your superb customer service and positive energy.
Key Responsibilities Include:
- Provide a warm and friendly reception to guests upon arrival ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
- Maintain clear and courteous communication with guests colleagues and stakeholders across various channels including in-person phone and email to provide exceptional service.
- Oversee the accurate processing of guest reservations updates and special requests utilising property management systems to ensure seamless scheduling and availability.
- Act as a primary point of contact for guests throughout their stay offering prompt assistance resolving issues and providing personalised recommendations to enhance their experience.
Shift Details (subject to change):
- Up to 38 hours per week
- Shift times: 10.00pm until 6am
Hourly Rates (excluding superannuation):
Monday - Friday: $27.97 per hour penalties
Saturday: $34.96 per hour penalties
Sunday: $41.96 per hour penalties
Qualifications :
Successful candidates will have:
- Demonstrated background in delivering high-quality service within a hotel hospitality or customer-facing environment.
- Exceptional ability to articulate information clearly and effectively across various mediums ensuring precise and professional correspondence.
- Consistently delivers an exceptional standard of service exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
- Passionate about creating positive guest experiences with a focus on attentive service and resolving issues efficiently.
- Maintains a polished and professional presentation reflecting the values and standards of the organisation.
- Fully committed to a dynamic work schedule including the ability to work weekends public holidays and varying shifts to meet operational requirements.
Additional Information :
At Minor Hotels we value our people as the heart of our success. Joining Minor means youll enjoy a rewarding package designed to support your professional growth wellbeing and work-life balance:
- Career Growth: Learning and development programs to boost your career.
- Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
- Global Perks: International accommodation discounts across our hotel brands.
- Retail Rewards: Cashback and discounts at 400 top retailers in AU/NZ.
- Experiences: Discounted entertainment and activities.
- Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
- Wellness Boost: EAP and tailored wellness support
Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation collaboration and personal growth.
Currently we are only accepting applications from candidates who have working rights within Australia or New Zealand.
Remote Work :
No
Employment Type :
Part-time
Experience: years
Vacancy: 1