Customer Communications Manager Full-time

Company Description

• Shape the future of insurance with innovative ideas and technologies that improve the lives of millions of Australians
• Take advantage of well-being initiatives designed to support your mental and physical health, ensuring a balanced lifestyle
• Work alongside diverse, passionate colleagues and leaders who inspire, support, and value your contributions.

Collaboration with Heart

At TAL, we’re supported to live our best lives. With flexible and blended working options, discounted insurance, and wellbeing initiatives, we know we’re valued.

You’ll work alongside some of the brightest and most capable colleagues in the industry, with leaders who inspire, support, and include everyone. We foster a culture where everyone belongs.

Collaborating in person strengthens our social bonds and powers better problem-solving. Together, we face challenges and grow stronger. We connect to include, celebrate, reward, and recognise each other.

Job Description

Join TAL’s Customer Communications team and help shape the moments that matter in our customers’ policy journeys. Sitting within Individual Life and the broader Consumer and Growth team, this role supports TAL’s commitment to protecting the choices, options and freedoms that matter to Australians by ensuring customers receive clear, timely and trusted information about their cover. Through meaningful communication, you’ll help make complex policy details easier to understand, strengthen confidence in TAL, and support positive customer outcomes across our Direct and Retail businesses. It’s an opportunity to contribute to work that is both purposeful and important, helping TAL meet its responsibilities while keeping customers informed, supported and empowered throughout their relationship with us.

This role can be based in Sydney or Melbourne.

In this role you will:

• Create clear, customer-focused communications that make complex life insurance information easy to understand.
• Ensure mandatory correspondence meets regulatory, business and brand requirements across TAL and alliance partners.
• Translate stakeholder needs into effective communication outcomes that support accurate customer correspondence.
• Coordinate approvals with internal and external partners to deliver compliant communications with confidence.
• Deliver communications within project timeframes while supporting key customer lifecycle and campaign moments.
• Maintain strong document governance to protect accuracy, consistency and version control across mandatory communications.

Qualifications

• Bring 2+ years’ experience in customer, mandatory or regulated communications, or a similar field.
• Understand how to create communications that meet technical, regulatory and customer needs.
• Apply experience from financial services, insurance, telecommunications or another regulated environment.
• Communicate clearly and accurately, with strong attention to detail across written and verbal work.
• Collaborate confidently with internal and external stakeholders to support positive outcomes.
• Manage competing priorities and contribute effectively within project teams and delivery timeframes.

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency from 2014 to 2025 and 2023 to 2026 Bronze Tier Status within the Australian Workplace Equality Index
• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals with disability/ies, people from culturally diverse backgrounds and the LGBTQ+ community.
• Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

#LI-Hybrid

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.