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Axiom Technologies Group
Desktop Support Officer_BrisbaneAxiom Technologies Group • Brisbane, QLD, AU
Desktop Support Officer_Brisbane

Desktop Support Officer_Brisbane

Axiom Technologies Group • Brisbane, QLD, AU
1 hour ago
Job description

Job Description

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Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at

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We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

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IT Skills and Experience

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  • Desired Experience:
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  • Computer OS/Peripherals troubleshooting
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  • Handling Different PC Operating Systems ( Windows 7/8 and 10)
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  • Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
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  • Basic knowledge of SOE and group policies
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  • Printer support
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  • Good knowledge of MS Office tools installation & troubleshooting
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  • Excellent customer service and people skills
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  • Field experience supporting a variety of technologies and services
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  • Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
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  • Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure
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    Who You Are

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    • Reliable transportation
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    • Flexible schedule and commitment to work on demand when required
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    • Resilient and able to face and resolve conflicts.
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    • The ability to communicate effectively in both oral and written form with clients and end-users is compulsory.
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    • Customer-oriented and cool-tempered.
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    • Works well under pressure.Pro-active/Self-starter.Team player.
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    Personal Attributes:

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    • Excellent End-user computing skills.
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    • Good knowledge of Infrastructure support.
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    • Strong analytical and problem-solving capabilities
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    • Well-organized and extremely detail-oriented
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    • Strong customer service ethic and great communication skills, both oral and written
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    • Passionate about delivering quality no matter what you are doing
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    • Can work both independently and in a collaborative team-oriented environment
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    • A self-starter, motivated to push the limits and think outside of the box
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    • Fondness for solutions that are simple, elegant, and effective
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    • Ability to work with and maintain confidential information
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    In-depth knowledge of:

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    • Windows OS (e.g. XP, Vista, Windows 7, 10)
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    • Microsoft Office applications
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    • PC/Laptop hardware
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    • PC/Laptop peripherals, including printers
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    • Mobile devices
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    Basic knowledge of:

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    • Active Directory
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    • Exchange
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    • Apple OS
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    • SCCM
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    IT Qualifications

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    At least one of the following:

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    • PC/Laptop OEM Maintenance Certification
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    • CompTIA A+ Certification
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    • Microsoft Certified IT Professional (MCITP) certification in the desktop area
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    • Microsoft Office Specialist (MOS) Certification
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    Experience in a similar role

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    • 1+ years of relevant experience.
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Desktop Support Officer_Brisbane • Brisbane, QLD, AU

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