Workforce Optimisation Manager

Company Description

Viva Energy Retail comprises over 1,000 retail, convenience and quick service restaurant locations, including brands such as OTR, Reddy Express, Smokemart & GiftBox, and in South Australia, Krispy Kreme, Hungry Jack's, Oporto, Guzman y Gomez and many others. Viva Energy Retail is part of the Viva Energy Australia Group, an ASX-listed company helping Australians reach their destination by refining, importing and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia's national footprint, there has never been a more exciting time to join Viva Energy Retail as we continue to redefine the retail landscape across Australia.

Job Description

Reporting to the Head of Commercial & Performance, the Workforce Optimisation Manager is responsible for leading workforce planning, labour optimisation and workforce performance across the Viva Energy Retail network. Supporting all retail brands, this role will drive labour planning standards, workforce analytics, rostering optimisation and productivity initiatives that improve operational efficiency while enabling outstanding store performance. The role will work closely with Operations, Commercial & Performance, Finance and People & Culture teams and has responsibility for two direct reports.

You will provide:

• Ownership of workforce planning standards and labour management frameworks across OTR, Reddy Express, SMGB and QSR brands.
• Development and maintenance of labour planning standards aligned to customer demand and operational requirements.
• Leadership of rostering standards, scheduling principles and workforce optimisation practices across the retail network.
• Workforce analytics, labour productivity reporting and workforce performance insights to support business decision making.
• Development of dashboards, scorecards and reporting that provide visibility of labour investment and workforce effectiveness.
• Analysis of workforce trends, productivity metrics and labour performance data to identify risks and opportunities.
• Delivery of workforce optimisation initiatives that improve labour utilisation, productivity and operational efficiency.
• Partnership with State Managers, Area Managers and Store Managers to improve workforce planning and roster effectiveness.
• Collaboration with Commercial & Performance, Finance, People & Culture and operational stakeholders to align workforce strategies with business goals.
• Subject matter expertise and governance support relating to workforce planning, labour productivity and workforce performance.

What We Offer:

• Join a high-performing team within a leading Australian retail organisation recognised for innovation.
• Enjoy flexible working arrangements that support work-life balance.
• Access generous parental leave and additional leave benefits, including birthday leave.
• Benefit from health, wellbeing and lifestyle discounts, including fuel savings.
• Access financial benefits including an employee share plan and novated leasing.
• Be recognised and rewarded through our service recognition program.
• Play a key role in influencing workforce strategy and operational performance across a national retail network.

Qualifications

• Demonstrated experience in workforce planning, workforce management, labour optimisation, workforce analytics, retail operations or commercial performance roles.
• Strong understanding of labour planning, workforce scheduling, rostering and workforce productivity principles.
• Advanced analytical capability with experience interpreting workforce, financial and operational performance data.
• Proven experience identifying and implementing productivity, efficiency or workforce optimisation initiatives.
• Advanced proficiency using workforce management systems, Excel and reporting tools.
• Strong stakeholder engagement skills with the ability to influence leaders across a large, multi-site environment.
• Experience within retail, convenience, franchise or customer-facing operational businesses will be highly regarded.
• Experience working with workforce management, scheduling or time and attendance platforms is desirable.

Additional Information

We welcome applicants from diverse backgrounds including Aboriginal and Torres Strait Islander people and encourage and support diversity in our traditional and non-traditional roles.

Please note: This role is being sourced by our internal Talent Acquisition team; therefore, we will not be accepting applications via external recruitment agencies.