Equity of Access, Program Coordinator

At AFCA fairness means making sure everyone has the opportunity to be heard and access the support they need.

As our Equity of Access Program Coordinator youll help keep one of AFCAs strategic programs organised connected and moving forward. Working alongside colleagues across program delivery projects change and communications youll coordinate meetings prepare materials maintain key information and support professional communication with stakeholders.

This is a great opportunity to build practical experience in project coordination change and stakeholder engagement while contributing to work with a clear social purpose. You dont need years of experience. Were looking for someone who is organised curious and ready to learn. If youre passionate about fairness and believe your skills align with this role we encourage you to apply even if you dont meet every single criterion.

This is initially a 12- month contract position.

Typically in this role you will:

• Provide day-to-day administrative and coordination support across the Equity of Access program.
• Coordinate program meetings including committee governance forum and external Advisory Board meetings.
• Schedule meetings and manage invitations calendars and supporting arrangements.
• Prepare and distribute meeting agendas papers packs and presentations.
• Take minutes update action registers and follow up outstanding actions.
• Monitor and maintain the program mailbox and calendar.
• Keep the Equity of Access SharePoint site accurate and up to date.
• Maintain program registers contact lists distribution lists and other administrative records.
• Work closely with the Program Lead Project Manager Change Manager and Senior Communications Advisor to keep program activities moving.
• Support clear timely and professional communication with internal and external stakeholders.
• Manage routine tasks meet agreed timeframes and handle program information confidentially and professionally.

Qualifications :

To be successful in this role you will need:

• Experience in an administrative coordination customer service or office support role is advantageous but not necessary this is an entry level position.
• Strong organisational skills attention to detail and ability to manage routine tasks follow up actions and meet agreed timeframes.
• Interest in Project management Change management or Stakeholder engagement.
• Confidence using Microsoft 365 tools including Outlook Word PowerPoint Teams and SharePoint or willingness to build capability in these tools.
• Ability to work collaboratively ask questions when guidance is required and maintain confidentiality and professionalism when handling programme information.
• Can do attitude and interest in learning is essential.

Additional Information :

• Gold AWEI Accreditation 2025 Recognised for LGBTQ workplace inclusion.
• Accredited Family Friendly Workplace Supporting work-life balance and inclusivity.
• Hybrid working Flexible arrangements with two days a week in our modern offices designed for collaboration and wellbeing.
• Additional and inclusive leave options Flexible public holidays gender affirmation leave womens health leave and bonus paid time off over the end of year holiday period.

To apply

If youre passionate about fairness and believe your skills align with this role we encourage you to apply even if you dont meet every single criterion.

We welcome applications from people of all backgrounds cultures abilities sexual orientations and gender identities. If you require any accessibility support during the recruitment process please reach out to our team at

We believe fairness starts with people. Thats why we dont use AI or automated tools to screen candidates. As a result our processes may take a little longer and we thank you for your patience.

About AFCA

The Australian Financial Complaints Authority (AFCA) was established in 2018 as a private not-for-profit ombudsman service providing free fair and independent help with financial disputes. The original team has grown to over 1600 dedicated professionals. Since 2018 AFCA has received more than 634000 complaints helping to secure $2.1 billion in compensation for consumers.

AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.

Remote Work :

No

Employment Type :

Contract

Experience: years
Vacancy: 1