Manager, AFSL Compliance

Manager, ASFL Compliance – Sydney, Australia

The AFSL Compliance Manager is responsible for the governance, oversight and ongoing management of Western Union Australia’s obligations under the Australian Financial Services License (AFSL) and other relevant compliance frameworks. The role serves as the primary AFSL subject matter expert, ensuring compliance with licensing obligations through governance, monitoring, policy development, and stakeholder engagement. Operating with a high degree of independence, the position partners across business functions to oversee licensing activities, interpret regulatory changes, oversee regulatory engagements and support strategic initiatives through independent advice, review and challenge. The role protects Western Union Australia from regulatory and operational risk while enabling sustainable business growth through a robust and effective compliance framework.

Role Responsibilities

• Manage the governance framework supporting the AFSL, including monitoring license conditions, maintaining Responsible Manager requirements, reviewing licensing obligations, and arrangements are in place to ensure ongoing regulatory compliance.
• Lead licensing activities including license applications, variations, regulator notifications, attestations, submissions, and regulatory reporting requirements.
• Assess regulatory changes and emerging obligations, advising the business on required control, policy and procedure uplift and independently reviewing implementation.
• Conduct independent compliance oversight, thematic reviews, risk assessments, monitoring activities and oversight of remediation related to licensing obligations and regulatory commitments.
• Provide compliance advisory support to strategic initiatives, product developments, business changes and senior stakeholders while promoting a strong compliance and conduct culture.

Western Union Competencies

• Customer Focus The role partners extensively with Product, Risk, Operations, Legal and Compliance teams to ensure licensing obligations are appropriately embedded across customer-facing activities and business processes. Influences customer outcomes through effective licensing governance and regulatory oversight.
• Management & Planning The role will involve designing, enhancing and maintaining relevant governance frameworks, policies, and compliance programs.
• Business Expertise The role requires deep knowledge of AFSL obligations, regulatory expectations, and industry practices.
• Leadership The role primarily leads cross-functional initiatives and promotes compliance culture. The role leads enterprise-wide licensing and regulatory initiatives across multiple business functions, influences senior stakeholders, provides subject matter expertise, mentors compliance colleagues and drives accountability for regulatory obligations.

Core Factors

• Functional Knowledge The role requires sufficient understanding and expert knowledge of licensing, governance, and compliance frameworks. Serves as the licensing subject matter expert across the organisation.
• Area of Impact Directly impacts regulatory compliance, licensing governance, risk mitigation and operational readiness across multiple business functions.
• Nature of Impact Exercises substantial independent judgement when interpreting regulatory obligations, assessing compliance impacts and advising business stakeholders on licensing requirements.
• Problem Solving Analyzes complex regulatory, compliance, remediation, and governance challenges; develops practical solutions; supports remediation planning and prioritization; and provides guidance to stakeholders in ambiguous situations. Balances regulatory expectations, operational requirements, and delivery objectives to achieve sustainable outcomes Resolves complex regulatory and licensing issues requiring interpretation of legislation, regulatory guidance, risk assessment and practical business solutions. The role will require consideration of information from various internal and external sources.

Role Requirements

Minimum 8+ years of experience within Compliance, Regulatory Affairs, Risk Management, Legal or Financial Services Governance, including at least 5 years managing licensing, regulatory compliance or governance activities. Bachelor's degree in law, Finance, Commerce, Business, Governance, Risk Management or related discipline. Postgraduate qualifications in Compliance, Governance, Risk or Law desirable.

Additional Skills Needed: Advanced communication, stakeholder management, influencing, leadership, independent judgement, constructive challenge and problem solving.

Pre-requisites for Technical Skills: Advanced Advanced AFSL Licensing & Governance; Advanced Regulatory Compliance Frameworks Advanced Regulatory Interpretation; Advanced Compliance Monitoring & Assurance; Advanced Regulatory Change Management; Advanced Risk Assessment & Controls Design and Assurance; Advanced Policy & Procedure Development Advanced Breach / Reportable-Situations Management; Regulator Engagement (ASIC). Advanced Regulatory Reporting.

Work Shift

Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

Benefits AND OTHER DETAILS

Benefits You will also have access to short-term incentives, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

• Life / Accident Coverage
• Superannuation Plan
• Paid Time Offs
• Employee Wellness
• Global Recognition and Rewards Programs

Other Details We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date: 09-30-2026 This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers. Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper. Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences. Join us as we go beyond and be part of a team that’s redefining what’s possible.

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