Collections Officer

• 6 month contract to join a dynamic organisation and make an immediate impact

About Our Client

Our client is a large, established Australian organisation providing important services to communities across the country. You'll be joining a values-led environment with a strong focus on its people, customers and the communities it supports.

Job Description

• Managing a portfolio of outstanding customer accounts.
• Contacting customers by phone and email to follow up overdue payments.
• Working with customers to understand their circumstances and agree on appropriate payment solutions.
• Setting up and monitoring payment arrangements.
• Investigating account discrepancies and resolving billing or payment queries.
• Allocating and reconciling payments where required.
• Maintaining accurate notes and records of collection activity.
• Escalating complex or significantly overdue accounts when appropriate.
• Working closely with finance and other internal teams to resolve customer account issues.
• Supporting aged debt reporting and helping the team meet collection targets.
• Providing a professional, respectful and customer-focused experience throughout the collections process.

The Successful Applicant

• Previous experience in collections, credit control, accounts receivable or a similar role.
• Confidence managing a portfolio of outstanding accounts.
• Strong customer service and communication skills.
• The ability to have sensitive or challenging conversations professionally.
• Good problem-solving skills and the ability to investigate account discrepancies.
• Strong attention to detail and confidence working with financial information.
• The ability to manage competing priorities and follow through on outstanding matters.
• A collaborative approach and willingness to help the wider team.

What's on Offer

• 6 month contract.
• WFH flexibility.
• Join a large, established, and purpose-led organisation.
• Opportunity to build and develop your collections experience.
• Close to public transport.
• Immediate start.