Rates & Data Integrity Officer

• Long-term contract through to June 2027 with potential permanency

About Our Client

Our client is a well-established Local Government organisation providing a broad range of services to its local community. They offer a collaborative and supportive working environment, with a strong focus on delivering quality services and continuous improvement.

Job Description

• Investigate, cleanse and merge duplicate name and address records within the Property and Rating system.

• Maintain accurate customer information including names, addresses and contact details.

• Validate new records and monitor data quality across the organisation.

• Review duplicate records created through eServices and other channels.

• Develop and maintain names and records procedures, manuals and training materials.

• Provide training and guidance to staff responsible for creating and updating records.

• Produce data quality reports and identify opportunities for process improvement.

• Review processes following TechnologyOne upgrades and system changes.

The Successful Applicant

The successful candidate will ideally have:

• Previous Local Government experience across Rates, Property, Rating Services or Customer Service.

• Experience maintaining customer, property or rates-related records and a strong understanding of data integrity.

• Exposure to TechnologyOne or similar Local Government systems will be highly regarded.

• Strong attention to detail with experience identifying and resolving data discrepancies.

• Confident communication skills and the ability to provide guidance and training to other staff.

• A methodical approach with the ability to identify and implement process improvements.

What's on Offer

• Salary equivalent of $82,569 - $89,610 + super, pro rata (Approx. $45 / hour)
• Contract through to at least 30 June 2027
• Potential transition into a permanent position
• Flexibility to work 3-5 days per week
• Long-term stability within a Local Government environment
• Opportunity to take ownership of an important data quality and continuous improvement function