Casualty Claims Officer

Location: Melbourne, Sydney or Brisbane

Term: Full-Time permanent opportunity | 2 days in office and 3 days working from home

Build a career in one of insurance's most specialised and sought-after fields.

About Guild Insurance

Guild Insurance is Australia’s leading provider of insurance solutions for allied healthcare professionals. For over 60 years, we’ve delivered exceptional products and services, driven by genuine care for our clients’ professional and financial wellbeing. With over 40 industry partnerships and 110,000 customers nationwide, we offer insurance our clients can truly depend on.

Your New Role

At Guild Insurance, we're looking for a customer-focused professional who is ready to take the next step in their career and join our Casualty Claims team. Whether you're currently working in claims, customer service, recoveries, settlements or insurance operations, this is an opportunity to develop expertise in a highly specialised area of the industry.

Casualty Claims is a niche field focused on managing liability claims and helping customers navigate complex situations with confidence and care. It's a space where strong communication, sound judgement and relationship-building skills are highly valued, and where long-term career opportunities exist for those looking to grow.

What you'll be doing

As a Casualty Claims Officer, you'll be the first point of contact for many claims and play an important role in delivering positive customer outcomes. You'll:

• Manage incoming claims enquiries and lodgements
• Support customers through the claims process with empathy and professionalism
• Manage a portfolio of straightforward casualty claims and work toward fair, commercial outcomes
• Assess liability and claim information with support from experienced team members
• Work closely with internal stakeholders, customers and industry partners
• Build your knowledge of casualty claims through ongoing coaching, training and development

What we're looking for

We're less focused on finding an experienced Casualty Claims professional and more interested in finding someone with the right attitude and potential.

You'll bring:

• Experience in customer service, claims, recoveries, settlements or a related role
• Strong communication and relationship-building skills
• The ability to think commercially and solve problems
• Strong organisational skills and attention to detail
• A willingness to learn and develop in a new specialty area
• A genuine passion for helping customers

Why join us?

This role has been designed as a genuine career pathway into Casualty Claims. You'll work alongside experienced specialists, receive structured development opportunities and gain exposure to an area of insurance that is both challenging and highly rewarding.

As our Casualty team continues to grow, this position offers the opportunity to develop your expertise, expand your responsibilities and build a long-term career within a niche insurance discipline.

What We Offer

• Hybrid working: 2 days in-office, 3 days remote
• Exclusive staff discounts with leading retailers
• Employee Assistance Program with innovative wellbeing support
• Health & wellbeing initiatives to help you thrive

How we'll thrive together

We thrive together at Guild Group. Our people feel truly connected to our purpose and are motivated by it. With our eyes on the future, our people thrive on a challenge and learn from each other. Guild Group team members truly care about each other and our customers, and everyone contributes to make a real difference by supporting the people our communities rely on.

Next Steps

If you're looking for more than just your next job and want to build a career in a specialist area of insurance, we'd love to hear from you.

After applying, you’ll receive an email acknowledgment. We’re committed to providing a personalised experience for all suitable applicants.

Please note: Applicants must have the legal right to work in Australia. Evidence of working rights and completion of relevant pre-employment checks, including background screening, will form part of the recruitment process. If you’re the preferred candidate, we’ll ask you to complete background checks including identity verification and police checks.