Cafe Team Leader @ BOUNCE Hendra

Is this the Best Job in the World...?

Love coffee, food, hospitality and leading a team? We’re looking for someone to own the café experience at BOUNCE!

Our cafés are a big part of the BOUNCE experience. From the first coffee of the day to refuelling after a big session, we want every guest to leave feeling looked after, energised and ready to keep the good times going.

We’re looking for a Cafe Team Leader who can lead from the front, bring the energy, keep standards high and help their team deliver an awesome experience every time.

Here’s what you’ll get to do:

• Lead and grow a team in one of the most energetic environments around.

• Own the café experience and make it your own.

• Build your leadership, hospitality and commercial skills.

• Learn from a team that genuinely wants to see you progress.

• Set yourself up for your next step in leadership at BOUNCE.
  

About BOUNCE

BOUNCE is more than just a workplace - it’s a movement.

With over 6.5 million customers each year, 3,000+ team members and 50+ venues globally, we’re leading the way in action-adventure entertainment, creating epic experiences that inspire movement, self-expression and human connection.

Our venues bring people together through trampolines, adventure challenges and freestyle fun, welcoming everyone from pre-schoolers to elite athletes. But the real magic? Our Tribe.

At BOUNCE, our people bring the experience to life. We’re passionate about creating unforgettable customer experiences while building a culture where people can grow, have fun and make an impact.

Our values - Unity, Accountability, Passion and Keep It Fresh - guide how we lead our teams, run our venues and show up for our customers.

Why You’ll Love This Role

As a Cafe Team Leader at BOUNCE, you’ll play a key role in creating an awesome experience for our guests. Great food, quality coffee and exceptional hospitality are a huge part of the BOUNCE experience, and you’ll take ownership of the café operation within your venue.

You’ll lead from the front, inspire and develop your team, keep standards high and make sure the café is running smoothly through busy periods.

Whether you’re leading a weekend rush, preparing for a huge party day, training a new barista or looking for ways to improve café performance, you’ll play a key role in delivering the BOUNCE experience.

How You’ll Make an Impact

• Lead and coach Cafe Hosts to deliver awesome guest experiences.

• Champion coffee quality, food presentation and service standards.

• Be a role model for energy, positivity and exceptional hospitality.

• Lead the team through busy peak periods, weekends and party days.

• Support ordering, stock control and waste management.

• Ensure food safety, hygiene and compliance standards are maintained.

• Drive café performance through upselling, secondary spend and operational excellence.

• Build a strong café culture aligned with the BOUNCE values.

• Coach and develop your team, helping build confidence, skills and future career opportunities.

What You Bring to the Team

• A genuine passion for coffee, food and hospitality.

• Natural leadership - you inspire those around you and lead by example.

• A passion for people - supporting, developing and energising your team.

• Experience in a fast-paced café, hospitality, food & beverage or similar environment.

• Strong communication and time management skills, with a cool head under pressure.

• A hands-on approach and the ability to confidently lead during busy periods.

• Pride in presentation, organisation and attention to detail.

• A commercial mindset, with an understanding of upselling, stock and café performance.

• Availability across Thursday to Monday, including Friday evenings, weekends and peak periods.

• Food Safety Supervisor certification and RSA accreditation (where applicable) are highly regarded.

Why You’ll Love Being Part of BOUNCE

At BOUNCE, we’re building an environment where people thrive, grow, and have serious fun.

Here’s What’s in It for You:

• Career Progression – Build leadership experience with real pathways to Assistant Venue Manager, Venue Management & beyond.

• Free BOUNCE Passes – Unlimited free admission for you, plus regular friends and family passes.

• Recognition & Celebration – Recognition programs, team events, engagement surveys and regular Town Halls where your voice genuinely matters… and don't forget our Summer and Winter Parties!

• Team Discounts – Enjoy discounts across our Café and programs.

• Mental Health & Wellbeing – Access our EAP for support whenever you need it.

Ready to Lead?

If you're passionate about hospitality, love developing others and are ready to lead a team while creating awesome experiences for our guests - we want to hear from you!

Please refer to our Privacy Collection Statement here: https://www.bounceinc.com.au/careers-privacy-collection-statement

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