Senior Administrator PL Melbourne, Victoria

Job Description

Your opportunity:

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Be at the heart of helping people live longer, healthier, happier lives.

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You might think you know a lot about Bupa. You'll know we provide health insurance and aged care services across Australia, and you've probably also seen our dental and optical clinics in your local shopping centres. But what you might not realise is that we also deliver health assessments on behalf of the Australian Government via Bupa Medical Visa Services, for people who are applying for visas to live, work or study in Australia.

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About the role

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You will play a key role in delivering the optimal customer experience in every customer interaction through the management of a team of reception and concierge employees who are the face of BMVS to our customers. This team is the first point of contact with the customer and is pivotal in ensuring customers receive exceptional customer service and that the integrity of the visa medical assessment process is upheld.

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We're looking for:

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We're currently looking for a Senior Administrator on a permanent full-time basis. Medical centre hours are between 8am and 6pm Monday to Friday, however you must be available to start in peak at 7am and in peak may need to work to 7pm. Available for at least 1 per month weekend shift 8am to 4pm.

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Your duties will include:

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• The leadership and supervision of all Receptionist/Concierge team members to ensure a productive and positive work environment which aligns with the Bupa Values.
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• Fosters a collaborative, professional and effective environment for the team.
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• Maintain team through recruiting, selecting, inducting, on boarding and training employees.
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• Ensure all team members have the required training and resources available to them.
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• Develop and implement effective rosters for Receptionist, Concierge team members.
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• Maintain the general administration of the Centre, for example the disposal of medical checklist and maintenance of supplies such as stationery and kitchen stock orders
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About You

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Our successful Leaders come from a wide variety of backgrounds and work experiences. To be successful in the role, you'll need:

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• Proven experience in successfully supporting a team, including the management of work allocation processes, performance management, coaching, staff development and career development.
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• Tertiary qualifications or proven equivalent experience in healthcare administration or a related business field preferred
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• Demonstrated ability to effectively manage and influence a diverse range of conflicting priorities and multiple stakeholders.
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• Ability to operate autonomously to achieve required results.
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• Good time management skills and ability to work within a structured process
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• Exceptional customer service focus, capability and delivering results to meet customer expectations.
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• Well developed, written, oral and interpersonal skills with an ability to liaise, negotiate and influence stakeholders and team members to achieve outcomes
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Be at the heart of it with Bupa:

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Our Melbourne team are driven and professional, and we really care about the work we do. Our team culture is known for being open, honest and collaborative, with our customers at the heart of everything we do.

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• No late night or overnight shifts or working public holidays
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• A big, supportive team where your contribution is truly valued – our people love working at Bupa
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• Opportunity to build your career with a Global leader in healthcare
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• Significant Bupa product and services discounts
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• Permanent roles also attract performance incentives
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We support our people to be the healthiest and happiest versions of themselves.

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Here at Bupa your wellbeing, identity, and personal story are respected and valued. We are committed to building diverse teams that are reflective of the communities we serve and fostering a fair and inclusive workplace free from discrimination, bullying and harassment. We encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants and are dedicated to removing barriers to participation.

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We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you'd like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.