Business Concierge Officer

Job Description

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Business Concierge Officer

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City Strategy

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Temporary Full Time – 12 month contract (with flexible hours)

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Band 5 – $80,410.06 + super + RDO (RDO applicable for full-time 38 hours per week only)

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Why You’ll Want to Join Us

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• The Business Concierge officer will serve as the primary point of contact between businesses and internal regulatory departments, to support them to achieve their business goals.
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• Receive and process the administrative aspects of Business Concierge applications and general enquiries.
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• Provide a high level of customer service to members of the public, businesses and internal stakeholders.
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Benefits Package

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• Hybrid Working Policy For those working full time hours - 3 days worked in the office and 2 days WFH
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• Exceptional leave entitlements - 16 days personal leave, 18 weeks parental leave, plus cultural leave and compassionate leave
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• Health and wellbeing - free EAP counselling, discounted leisure membership 40% off for Staff and 25% off for Managers, salary sacrifice childcare options
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• Professional Development – leadership courses and learning workshops, Education Assistance Program featuring study and exam leave and up to 50% course fee reimbursement
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About the Role

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Yarra City Council is seeking a Business Concierge Officer to be the first point of contact for local businesses connecting with Council. The role plays a critical role in providing clear process, information and guidance for businesses while encouraging innovation, investment and collaboration within the business community.

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Working in collaboration with the Business Engagement Lead, the Business Concierge Officer will deliver a smooth, high-quality permit application process and provide customer service to members of the public. This role aims to assist in strengthening relationships and processes between regulatory teams and the Economic Development team.

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You will coordinate and facilitate businesses to engage in pre-application meetings and premises walk throughs where required. Alongside the day-to-day service the officer will be supporting a service review and improvement project within Council.

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This role offers the opportunity to work across multiple departments of local government broadening understanding of the complexities of supporting a diverse business community within a progressive local government environment.

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We're proud to offer flexible working arrangements, strong internal development pathways, and a culture that prioritises wellbeing and connection. This is a great opportunity for a business administrator, customer service professional or public sector practitioner looking to further develop their skills in business and stakeholder engagement and organisational improvement.

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What We’re Looking For

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We're looking for a candidate with experience in customer service, stakeholder engagement, administrative skills and Local Government knowledge to help support the successful delivery of the Business Concierge service.

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You will bring:

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• Well-developed administrative skills and knowledge gained from demonstrated work experience, including well-developed time management and organisational skills.
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• Experience working within a high volume, multi-skilled customer service/administrative support team, preferably within a local government setting.
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• Well-developed skills in the development, use and application of a variety of information technology systems such as Microsoft Office suite of applications (including Word, Excel, Power Point, Outlook).
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• Ability to work successfully in a team environment, including the preparedness to support and assist colleagues.
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• Resilience & Problem-Solving Skills – aptitude for facilitating a favourable result with demanding customers and/or in difficult situations and thinking laterally to resolve complex problems.
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Yarra City Council is a progressive organisation proud of its inclusive culture, commitment to continuous improvement and focus on delivering positive outcomes for the community. We are committed to creating a workplace where diversity is valued and where every employee contributes to building a climate-resilient future.

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Need More Info?

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For further information, please refer to the Position Description or contact either Megan Haberle at megan.haberle@yarracity.vic.gov.au or Brodie Butler-Robey at brodie.butler-robey@yarracity.vic.gov.au

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Business Concierge Officer Position Description.pdf

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Applications close on: Thursday 1 October 2026, at 11:55pm.

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How to Apply

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To apply for this role, please upload your CV, Cover Letter and Key Selection Criteria.

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Additional Information

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This position is subject to satisfactory Police Check, Working with Children Check prior to commencement. Pre-employment checks are not used by Yarra City Council to prevent any applicant from applying for this position. Each application will be considered on its merits.

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At Yarra Every Job is a Climate Job! Acting on the climate emergency requires that we change the way we think, make decisions, and prioritise action. We must embed proactive climate responses in the ways we govern, live our lives, and conduct our work. Every choice we make today and into the future will have an impact; this is true for Council and the community.

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Acknowledging the scale of this crisis, at Yarra we are committed to ensuring that every job is a climate job meaning that each staff member will play a key role in shaping our climate response.

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Yarra's Commitment to Diversity

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Yarra City Council is committed to being a child safe organisation and supports flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as gay, lesbian, bisexual, transgender, intersex or queer.

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We draw pride and strength from our diversity, remain open to new approaches and actively foster an inclusive workplace that celebrates the contribution made by all our people.

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