Shift Leader - GYG Gregory Hills

We’re Australia’s only fast-food restaurant to be 100% clean, meaning there are no added preservatives, artificial flavours, added colours or unacceptable additives in our food. We’re incredibly proud of our amazing people, and the unique way we celebrate Mexican culture in everything we do.

Job Description

We're looking for a dynamic and decisive Shift Leader to join our team at GYG Gregory Hills, Australia. In this role, you will oversee daily shift operations, lead a team of associates, and ensure that our organization maintains the highest standards of service and efficiency. As a Shift Leader, you will be responsible for motivating your team, managing resources effectively, and making critical decisions that impact our operational success. This is an excellent opportunity for a professional leader ready to take on greater responsibility and drive team performance.

• Supervise and lead shift team members, providing clear direction and support to ensure productivity and morale
• Schedule staff shifts and manage workforce allocation to meet operational demands
• Monitor and maintain compliance with company policies, safety standards, and operational procedures
• Address and resolve employee conflicts and performance issues in a professional and timely manner
• Conduct regular team briefings and communicate organizational updates and expectations
• Analyze shift performance metrics and identify opportunities for improvement
• Train and onboard new team members, ensuring they understand their roles and responsibilities
• Manage inventory, equipment, and resources during assigned shifts
• Respond to customer inquiries and concerns, escalating issues when necessary
• Prepare shift reports and documentation for management review
• Maintain a safe, clean, and organized work environment
• Demonstrate strong decision-making skills and take ownership of shift outcomes

Qualifications

• Minimum 2-3 years of supervisory or shift leadership experience
• Proven ability to motivate and manage diverse teams effectively
• Strong interpersonal and communication skills
• Excellent time management and organizational abilities
• Demonstrated decision-making and problem-solving capabilities
• Knowledge of operational procedures and safety compliance standards
• Proficiency in scheduling software and point-of-sale systems (preferred)
• High school diploma or equivalent
• Ability to work flexible shifts, including evenings, weekends, and holidays
• Professional demeanor with a customer-focused mindset
• Conflict resolution and mediation skills

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