Assistant Complaints Officer

Assistant Complaints Officer
(********)

Permanent Appointment

Achieve your goals and build your career with us!

Would you like to work in a genuinely exciting, flexible and friendly work environment? We offer a range of benefits, including flexible working hours and working at home, to help support you and get the best results possible for our community.

We value diversity and appreciate every individual’s perspective, bringing together a diverse and inclusive workforce to drive innovation and success. Whether it is enabling good governance to local communities, regulating racing, gaming and liquor activities, resolving consumer and trade disputes, monitoring compliance, protecting workers’ health and safety, or rolling out new technology to provide better customer service, LGIRS is committed to delivering for the benefit of WA and future generations.

The role

As the Assistant Complaints Officer, you will form part of a dynamic team responsible for assessing and supporting the resolution of complaints under the Building Services (Complaint Resolution and Administration) Act 2011. Drawing on your analytical and administrative skills, you will assist with complaint assessments, information gathering, and the preparation of recommendations to support complaint resolution outcomes.

You will bring to the team your ability to analyse information, apply legislation and procedures, prepare clear written reports and correspondence, and work collaboratively with stakeholders. Your attention to detail and strong organisational skills will support accurate record keeping and evidence management.

Please refer to the Job Description Form (JDF) attached for further information regarding the position, including any specific requirements, leadership capabilities and pre-employment checks which will be assessed as part of the selection process.

While this selection process will initially be used to fill the above vacancy, it may also be used to fill other similar vacancies (permanent, fixed-term, full-time or part-time) within the department for the next 12 months, from the date that the recruitment breach period has been finalised.

Eligibility

To be eligible for a permanent appointment, applicants must be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia at the time of application. Applicants with a valid visa to work and live in Australia for a specific duration may be assessed and considered suitable for similar fixed term vacancies that arise.

To be eligible for fixed term employment you must be an Australian citizen, permanent resident, have a visa to live and work indefinitely in Australia or have a valid visa to live and work in Australia for the duration of the fixed term employment at the time of application.

Should a qualification be required for this position, applicants must provide their certification and/or academic transcripts to verify relevance to the job requirements. Qualifications obtained outside of Australia must be provided with an assessment from the Overseas Qualifications Unit to ensure they meet Australian Standards (this is a free service).

To work for LGIRS, you must consent to a Nationally Coordinated Criminal History Check and obtain a clearance before you start. If deemed suitable, LGIRS will coordinate and pay for your NCCHC as part of your pre-employment checks.

More information about eligibility requirements can be found on the Job Description Form.

Further information

Please contact Paul Hogg, Team Leader Complaints on (************* or via email at ************************* or visit our website. You can also keep up to date on LGIRS achievements and activities by following us on LinkedIn.

How to apply

We ask for you to provide: A detailed resume outlining your key achievements, work history, education and professional development and covering letter of no more than two (2) pages, addressing the following role specific requirements:

• Ability to interpret and apply legislation.
• Ability to identify solutions to routine administrative problems.
• Proficient computer skills including a working knowledge of databases, spreadsheets and word processing.

Shortlisted applicants will have their skills and experience in relation to the remaining role specific requirements and leadership behaviours assessed in further stages of the recruitment process. The complete list of role specific requirements and expected leadership behaviours can be found in the attached Job Description Form.

In the attached Applicant Information Pack, we offer further information on how to apply, and the range of incentives offered to employees who work with LGIRS. If you have any questions about employment conditions or the application process or require any technical support when submitting your application online, please contact Mary Oswald, Senior Recruitment Officer on (************* or email ****************************************.

To submit your application, click on the “Apply for Job” button at the bottom of this page. You will be asked to complete several questions, before attaching your resume and covering letter.

Supporting diversity and inclusion

The department is committed to building and maintaining an inclusive and supportive workplace. That’s why championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our department.

Our department is an equal opportunity employer, supported by the Equal Opportunity Act 1984 (WA), preference may be given to Aboriginal and Torres Strait Islander peoples, people with disability, people of diverse sexualities and youth.

Learn more about our commitment to diversity and inclusion here.

We use the National Relay Service (NRS) to ensure we are accessible to people who are deaf or have a hearing or speech impairment. NRS can help you connect with us on:

• TTY/voice calls – *******
• Speak & Listen – ************
• SMS relay – ************

If you have any access needs that may require adjustment to allow you to fully participate in the application and interview process, including alternate methods of communication, or to request a document in an alternative format please contact us at ****************************************

Closing Date: 4.00 pm on Monday, 5 October 2026

Please ensure you allow yourself sufficient time to lodge your application online as late applications will not be accepted. It is your responsibility to ensure your application is submitted on time.

We look forward to receiving your application and considering you for this exciting opportunity to join our team.

Attachments
- Applicant Information Pack.pdf
- Job Description Form.pdf

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