At Southern Star Windows & Doors, we're building a stronger Customer Service team-and we're looking for switched-on people who want to grow with us.
This isn't a scripted call-centre role. You'll solve real problems, help customers keep their projects moving and learn how an established Australian manufacturing business operates.
Based onsite at Clayton, you'll work with customers, production and internal teams to:
Respond to enquiries by phone and email
Provide product, order and delivery information
Process order updates and changes
Investigate and resolve issues
Keep customers informed
Maintain accurate records
It's a busy environment where clear communication, good judgement and a solutions-focused approach make a real difference.
You don't need years of industry experience, but you will need to be:
A clear and confident communicator
Organised, reliable and comfortable learning new systems
Calm and solutions-focused when things get busy
Someone who takes ownership and follows things through
A positive team member who genuinely wants to learn
Customer service experience is helpful, while experience in construction or building products would be a bonus.
We won't pretend windows and doors are glamorous-but the team we're building is something we're genuinely excited about.
You'll receive training and support, real responsibility and exposure to different parts of the business. As the team grows, there will be genuine opportunities for capable people to learn, contribute and develop.
If you're looking for a genuine next step-not just another customer service job-we'd love to hear from you.
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Customer Service Representative • Melbourne, AU
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