NOW Finance is a purpose-driven fintech with a simple aim: to create simple and transparent financial solutions, empowering Aussies to live their dreams - now!
Due to continued growth, we have an exciting opportunity for an experienced Collections Officer to join our expanding team and support our ongoing success.
As a NOW Finance Collections Officer, you will use various skip tracing tools to service overdue accounts. Terms are to be negotiated by understanding each individual customer’s circumstances and financial needs, leveraging your strong relationship building skills.
You are the representative liaising with our valued customers, providing excellent customer service over the phone (inbound and outbound) and via email. You will have a solid understanding of all principles governing current collection activity and policies.
Conduct outbound and inbound collection calls in high volumes
Successfully identify customers experiencing financial hardship
Recommend alternative collection activities, such as hardship plans, repossessions, field calls, or legal action
Conduct investigations and skip-tracing
Take end-to-end accountability for accounts assigned to you
Understand and comply with all regulatory requirements and quality standards
Maintain strong attention to detail and integrity in all tasks
Strong customer service skills, with experience assisting and responding to customers over the phone or face-to-face
Strong experience in a collections environment, particularly supporting customers in financial difficulty
Skip tracing experience and knowledge of skip tracing tools are desired
Exceptional communication and interpersonal skills, with the ability to build rapport and navigate challenging conversations
A solutions-focused approach and the ability to make informed decisions to resolve a customer's financial situation
Ability to thrive in a fast-paced environment, manage multiple priorities, and meet expectations
A fun and energetic team alongside a supportive leadership team
Opportunities for internal promotion and career growth
On-the-job training and professional development
A positive work environment with excellent office space, free coffee, and fruit
An annual Wellness Day
Flexibility after probation
Access to our Employee Benefit Portal with discounts, perks, and wellness resources
Discounted health insurance
A substantial referral bonus
Employee Reward and Recognition programs
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Collections Officer • Melbourne, AU
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