Customer Experience Officers provide responsive and professional customer service across a range of Council functions, assisting customers via phone, face-to-face interactions, email, web chat, and online requests. Working primarily within Council's fast-paced Contact Centre, they manage a high volume of enquiries while delivering a positive customer experience. This includes:
Please refer to the Job Description under the Job Attachments for a comprehensive list of duties, responsibilities and skills required.
To be successful in the position, you will have:
We are looking for a customer focused team player with strong communication skills, the ability to work in a fast-paced environment, and a commitment to delivering a positive customer experience. The ideal candidate will be adaptable, professional, and confident managing a high volume of enquiries.
If you have any questions about this role, please contact Caitlin Spencer - Customer Data & Process Officer - 02 4429 3***
The Shoalhaven area is a unique place of great natural beauty, offering an enviable lifestyle and positive work-life balance. Our workforce is our greatest asset, and we pride ourselves on our people. Our teams are talented and inclusive and work together to provide better outcomes for our community, who are at the heart of everything we do. With a diverse range of professions and roles, we offer many career options and pathways, actively promoting opportunities and encouraging staff professional development.
Conditions apply as per the Local Government State award, and Council policies
Shoalhaven City Council is committed to creating a workplace that reflects our diverse community.
We welcome applicants of all ages, abilities, and backgrounds, including Aboriginal and Torres Strait Islander peoples, veterans, people with a disability, culturally diverse individuals, and LGBTQIA+ community members.
We ensure equitable recruitment practices, and encourage applicants living with a disability to request reasonable adjustments.
As a Child Safe Organisation, we uphold the rights and safety of all children and young people.
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Customer Experience Officer • Nowra, AU
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