Customer Care Coordinator, Australia & New Zealand

Job Description

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LOCATION: Sydney, Australia

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CONTRACT TYPE: Full time Permanent

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Are you passionate about building strong customer relationships and driving commercial growth? Join RS as a Customer Care Executive, where you'll be ensuring customer satisfaction and contributing to sales growth.

What You'll Do \n

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• Deliver excellent customer service across all channels, meeting orders and enquiry needs
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• Keep customers informed of order or enquiry updates in a professional and courteous manner
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• Support sales targets by collaborating with the sales team and performing value-added activities
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• Follow company policies, procedures, and Code of Conduct
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• Identify customer needs and opportunities to grow the business through a high-touch approach
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• Ensure customer satisfaction by coordinating with internal stakeholders
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• Contribute to improving business processes and policies using continuous improvement methods
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• Support the customer service team in meeting and maintaining customer expectations
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• Maintain and update customer information accurately in SAP
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About You \n

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• Minimum 2 years’ customer service experience
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• Proficient in Microsoft Office; SAP knowledge is a plus
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• Strong communication, negotiation, and interpersonal skills
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• Proactive, motivated, and able to work independently
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• Excellent problem-solving, planning, and time management
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• Passionate about delivering exceptional customer service
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• Eager to learn, take ownership, and drive results
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The extra’s you’ll get \n

At RS, as well as the usual employee benefits, you’d expect from a FTSE listed company, including incentive, gym fitness, hybrid flexibility and many more.

We are RS \n

RS is a high-service global product and service solutions provider for industrial customers, enabling them to operate efficiently and sustainably.

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We operate in 33 markets, stock over 875,000 industrial and specialist products and list an additional five million relevant for our industrial customers, sourced from over 2,500 suppliers. This extensive range supports our customers across the industrial lifecycle of designing, building and maintaining equipment and operations. We enhance their experience through a tailored service model, leveraging our efficient physical, digital and process infrastructure sustainably. We combine a technically led and digitally enabled approach with an exceptional team of experts; ultimately, it’s our people that make the difference.

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Our purpose, making amazing happen for a better world, reflects our focus on delivering results for people, planet and profit.

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RS Group plc is listed on the London Stock Exchange with stock ticker RS1 and in the year ended 31 March 2026 reported revenue of £2,881 million.

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For more information, please visit .

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