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Loan Processing Officer - Cantonese SpeakingPloomo • Melbourne, AU
Loan Processing Officer - Cantonese Speaking

Loan Processing Officer - Cantonese Speaking

Ploomo • Melbourne, AU
5 days ago
Job description

Loan Processing Officer - International SME Fintech

  • Role: Loan Processing Officer (fluent Cantonese and English required)
  • Location: Toorak, Melbourne
  • Work arrangement: Full-time; Onsite. You must be willing to work 11am to 7pm Melbourne time.
  • Compensation: AUD 65,000–70,000 + Super

You’ll be joining a fast-growing international fintech focused on flexible funding for SMEs. The business has expanded from Australia across APAC and Europe and continues to scale its lending operations.

What You’ll Do

  • Prepare loan applications for internal assessment so files move forward cleanly and on time
  • Review application details and supporting documents for completeness, accuracy, and missing information
  • Coordinate contract execution, including signatures and document flow, to help loans move through to activation
  • Maintain accurate records across internal systems and spreadsheets, checking that data stays current and reliable
  • Work with internal stakeholders to progress applications, resolve processing issues, and keep handovers smooth
  • Escalate discrepancies, delays, and documentation issues early so service levels and deadlines stay on track

Who We’re Looking For

You’ll likely be a strong fit if you’re comfortable owning a structured processing queue and you care about getting the details right.

Must-Haves

  • Hands-on experience processing loan applications or other document-heavy, workflow-based cases with a high level of accuracy
  • Fluent Cantonese and fluent English
  • Strong attention to detail across documents, data entry, signatures, and record keeping
  • Confidence working in a structured, process-driven environment with routine deadlines and repeatable tasks
  • Reliable follow-through: you keep your queue moving, communicate blockers early, and escape issues before they become delays

Nice-To-Haves

  • Experience in lending or financial services operations
  • Experience coordinating contracts, signatures, or similar document-flow processes
  • Early-career to mid-level operations or administration experience where you’ve managed your own workload with limited day-to-day supervision
  • Strong Excel skills and good spreadsheet discipline
  • Experience handling multiple files, deadlines, and handoffs in a steady workflow environment

What’s In it For You

  • Join a business that has funded over $5B in loans and is continuing to scale
  • Be part of an international fintech with operations across APAC and Europe
  • Work in a high-performing, people-first team
  • Join a company recognised as Australia's #1 Best Workplace in Finance and Insurance for 2026 by Great Place To Work

About The Company

A fast-growing international fintech company providing flexible funding solutions to support SME growth.

Originally launched in Australia, the business has expanded across APAC and Europe, building a high-performing, people-first team. The company has funded over $5B in loans and continues to scale rapidly, with strong recognition for its culture, diversity, and customer experience.

This company has been recognized as Australia's #1 Best Workplace in Finance and Insurance for 2026, awarded by Great Place To Work

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Loan Processing Officer - Cantonese Speaking • Melbourne, AU

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