Want to be part of something new and exciting? Love Greek food and Greek Hospitality? Yassas the Greek Way is coming to Mitcham, and we are looking for a genuine Hospitality Leader who can build a dynamic team that is focused on the guest experience.
The Venue Manager owns the operational, commercial, cultural, and compliance performance. They are accountable for delivering a consistent, warm, memorable guest experience while managing the venue's financial performance to Group targets, developing the team, and upholding YASSAS standards.
The VM is expected to lead by presence and by example, embodying the YASSAS values ofPhiloxenia(warm hospitality),Accountability,Teamwork, andExcellence.
Own the venue's weekly and monthly P&L against Group-set targets
Deliver revenue, labour %, COGS %, and controllable expense targets
Approve rosters within labour budget; elevate variances proactively
Approve daily banking, comps, voids, and refunds within delegated authority
Report weekly financials via Pulse to GM Operations
Deliver YASSAS's 12 Standards to every guest, every shift, every day
Own theSix Memory Moments(Arrival
Monitor Google reviews, OpenTable feedback, and guest complaints
Personally resolve escalated complaints
Recruit, hire, and onboard team members with GM Operations sign-off
Develop the Assistant Manager, Head Chef, and Supervisors through weekly 1:1s
Set and hold the standard for the whole team via the Daily Huddle
Run performance conversations early and directly — no "surprise" reviews
Own team retention and engagement; monitor turnover against Group target
Ensure venue opens and closes to standard every service
Steward Pulse, OpenTable, Tanda, and Square usage — no shortcuts
Own venue cleanliness, presentation, and repairs-and-maintenance queue
Manage supplier relationships in coordination with Head Chef
Upholdhalal certificationwithout exception
Deliver 100% compliance on food safety, allergen management, WHS
Ensure all staff hold current RSA where required and Cert III where triggered
Maintain accurate records (timesheets, incidents, training) via Pulse
Own all liquor licensing conditions and hours-of-trade compliance
Live and coach the YASSAS Playbook, Staff Guide, and ETF framework
Run the Daily Huddle to Group standard every service
Reinforce that YASSAS ispremium casual— never QSR, never fine-dining formal
Coach team members through our internal Academy training curriculum
Own function enquiries, quotes, and delivery for Southbank
Coordinate with the Function Coordinator (Nexus bookings, deposits, contracts)
Personally attend all functions over $4,000 revenue
Weekly RM/VM meeting with GM Operations (agenda provided)
Monthly business review with the Sr. Management Team
You will need to have at least 3 years as a restaurant or venue manager in a busy licensed venue. A venue with multiple outlets is desirable as we will have a separate function room, main dining room and a separate take away Souvlaki bar.
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