Talent.com
Richemont
Workforce Management (WFM) Specialist - Fixed Term ContractRichemont • Sydney, AU
Workforce Management (WFM) Specialist - Fixed Term Contract

Workforce Management (WFM) Specialist - Fixed Term Contract

Richemont • Sydney, AU
8 days ago
Job description

As the Workforce Management (WFM) Optimization Specialist, you will be central to Richemont Australia's critical project to enhance and optimize its Kronos system.

This fixed-term role (in place through to the end of March) is responsible for implementing key improvements, reconfiguring the system, and establishing essential documentation and training frameworks. Your expertise will directly ensure robust operational processes, superior data quality, and strong internal capability, proactively strengthen our compliance framework and streamline operations for sustained WFM excellence.

Key Responsibilities

System Resolution & Reconfiguration

  • Conduct comprehensive system analysis of Workforce Management (WFM) configurations and identifying root causes for system concerns.
  • Based on identified issues, reconfigure Kronos to align with current business requirements and best practices, specifically addressing misconfigurations related to award rules, penalty rates, overtime logic, and multi-state complexities to mitigate compliance risks.
  • Document and report WFM system concerns, ensuring clear communication and tracking of issues.
  • Collaborate closely with Kronos and regional HRIS on system enhancements, upgrades, and configuration change requirements.
  • Resolve WFM system-related concerns for Boutiques and operational units through troubleshooting, guidance, and solution implementation. Leverage a strong understanding of end-user issues to create solutions that improve employee experience and operational efficiency.
  • Ensure Kronos configuration and data integrity to meet Fair Work record-keeping obligations and support compliance with regulations such as casual conversion and biometric data privacy.

Documentation & Process Establishment

  • Establish, optimize, and document Workforce Management (WFM) processes and best practices, creating a standardized and efficient operational framework. Define clear roles and accountabilities for all parties involved in WFM end-to-end operations.
  • Support internal capability development through ongoing knowledge transfer throughout the project, and ensure effective project transitions to the Operations team to maintain continuous business operations

Training & Capability Building

  • Create and update training plans, materials, and documentation that empower users and drive optimal utilization of the Kronos system and its new processes.
  • Formulate and execute an implementation plan to embed optimized WFM processes and system usage, thereby laying a strong foundation for future internal WFM capability and sustained self-sufficiency.

Requirements

  • Proven expertise as a Workforce Management specialist, with a strong focus on Kronos system optimization and configuration.
  • Demonstrated ability to identify, analyse, and resolve complex system issues.
  • Experience in developing and implementing foundational documentation, processes, and training materials.
  • Strong understanding of WFM best practices and Australian and New Zealand legislative compliance requirements (e.g., Fair Work Act, Privacy Act).
  • Excellent analytical, problem-solving, and communication skills.
  • Ability to work independently and collaboratively within a project-driven environment.

DIMENSION

  • Geographical coverage: Australia, New Zealand

What Makes Our Group Different

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

  • We value freedom, collegiality, loyalty, and solidarity.
  • We foster empathy, curiosity, courage, humility, and integrity.
  • We care for the world we live in.

YOUR JOURNEY WITH US

  • After being shortlisted, you will receive a call from our Talent Acquisition Partner to discuss the role and for us to get to know you.
  • If you are successful through the phone interview, you will be invited to attend an interview with HR Operations Manager and Senior HR Manager to assess your fit for the role.
  • After this you will attend an interview with our HR Director.
  • The successful candidate will start their employment after satisfactory background checks have been completed.

#J-18808-Ljbffr

Create a job alert for this search

Workforce Management (WFM) Specialist - Fixed Term Contract • Sydney, AU

Similar jobs

Workforce Development Manager

Gamuda AustraliaSydney, AU

Gamuda Engineering is a reputable Engineering and Construction contractor that specialises in the design, construction, operation and maintenance of Transport, Civil and Energy Infrastructure proje... Show more

 • Promoted

Workforce Manager

UnitingSydney, AU

At Uniting, we’re committed to enabling people to live the life they choose at home and in their community.You’ll lead a team of Roster Officers and work closely with senior stakeholders across Hom... Show more

 • Promoted

Workforce Consultant

Visy GroupSydney, AU

Join Visy as a Workforce Consultant to deliver agile staffing strategies and support productive, fit‑for‑purpose workforce solutions across our manufacturing and logistics operations.Impactful role... Show more

 • Promoted

Head of Workforce Experience Platforms

MirvacSydney, AU

Box Hill Institute Jobs in United States.Prevention Coordinator (Health and Wellness Specialist), Sexual Violence Prevention and Victim Advocacy.Regional Director of Compliance - IDEA Greater Cinci... Show more

 • Promoted

Senior Knowledge Coach: Hybrid Workforce Transformation

Infosys Singapore & AustraliaSydney, AU

A global management consultancy is seeking a Knowledge Coach for Workforce Transformation in Sydney.This senior consultant role involves advising consultants on best practices, conducting quality r... Show more

 • Promoted

Lifecycle & Engagement Manager

CMC Markets Stockbroking LimitedSydney, NSW, AU

If you also believe that everyone should be able to achieve their financial potential, then you’ll love contributing to CMC Markets’ company vision of providing the ultimate trading experience.Seiz... Show more

Onboarding & Integration Lead – Wealth Management

Perpetual LimitedSydney, AU

Perpetual Wealth Management seeks an experienced Integration Manager on a 12‑month max-term contract to lead a specialist team and drive structured onboarding for advisers.You will work with senior... Show more

 • Promoted

Salesforce Business Analyst

CareCone GroupSydney, AU

Talent Acquisition Consultant at Carecone Australia.Role: Salesforce Business Analyst.Engage with business stakeholders to gather, document, and prioritize requirements.Translate business processes... Show more

 • Promoted

Manager - Wealth Management Client Services

Anton Murray ConsultingSydney, NSW, AU

A Tier 1 global Wealth Management Advisory firm is seeking an experienced candidate to manage a team of Client Services and Operations staff and provide front office and risk support to the busines... Show more

BESS Tendering & Growth Manager

Equans Solar & StorageSt Leonards, AU

A leading energy solutions provider in St Leonards, NSW is seeking a Business Development Manager to drive new opportunities in the solar and storage market.The role involves identifying business p... Show more

 • Promoted

Government Relationship Manager - AI & Growth

LexisNexisSt Leonards, AU

LexisNexis is expanding its Government team in Australia and is seeking a Relationship Manager to grow a portfolio of 40-50 government accounts across NSW, Victoria, Queensland and South Australia.... Show more

 • Promoted

Head of Workforce Deployment

The Well TeamSydney, AU

Head of Workforce Deployment – Sydney, Australia.Drive our strategic workforce planning and talent deployment to ensure exceptional NDIS support and maximize participant outcomes.At The Well Team, ... Show more

 • Promoted

Wealth Client Services Manager — Hybrid & Flexible

Minchin Moore Private Wealth AdvisersMosman, AU

A respected private wealth firm in Mosman is hiring a Client Services Manager to oversee documentation, client onboarding, and provide platform support.This role requires at least 3 years in a simi... Show more

 • Promoted

Knowledge Management Specialist (ServiceNow) - FTC to June 2027

Reserve Bank of AustraliaSydney, AU

Knowledge Management Specialist (ServiceNow) - FTC to June 2027.Knowledge Management Specialist (ServiceNow) - FTC to June 2027.Knowledge Management Specialist (ServiceNow) - FTC to June 2027.Be am... Show more

 • Promoted

Manager Workforce Planning & Expense

QantasSydney, AU

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline.The Qantas Group’s main business is the transportation of custome... Show more

 • Promoted

Workforce Transactions & Position Maintenance Officer

South Eastern Sydney Local Health District (SESLHD)Sydney, AU

Workforce Transactions & Position Maintenance Officer — Employment Type: Temporary Full Time/Part Time until February 2026.Position Classification: Administration Officer Level 6.Applications Close... Show more

 • Promoted

Strategic Growth Director, Program Management (ANZ)

AECOMSydney, AU

At AECOM, we're delivering a better world.Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thr... Show more

 • Promoted

Salesforce Consultant

Nityo InfotechSydney, AU

Salesforce Senior Support Consultant.Functional L2/L3 Lead, supporting and enhancing Salesforce platforms across Service Cloud, Experience Cloud, Sales Cloud, and Field Service.Service operations o... Show more

 • Promoted

Hybrid Finance & Administration Lead, 2-Month Contract

Moir GroupSt Leonards, AU

A respected national membership association is seeking an experienced Finance and Administration Manager for an initial 2-month contract based in St Leonards.The role includes overseeing financial ... Show more

 • Promoted

Program Management ANZ - Business Line Growth Director

AECOM Australia Pty LtdSydney, NSW, AU

At AECOM, we're delivering a better world.Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thr... Show more