NDIS specialist support coordinator

Full-Time | Melbourne-Based | Competitive Salary + Super

Intensive Care at Home

www.intensivecareathome.com

NOW HIRING

NDIS Level 3 Support Coordinator

Full-Time | Melbourne-Based | Competitive Salary + Super

About Intensive Care at Home

Intensive Care at Home (ICAH) is Australia’s only third-party accredited specialist home nursing provider for ventilator-dependent adults and children. We hold ISO 9001:2015 and NDIS Quality and Safety Commission certification (BSI Group audited, zero non-conformances), and we employ over 150 Critical Care Registered Nurses across Victoria, NSW, Queensland, South Australia, and Western Australia.

Our mission is to give medically complex NDIS participants the choice, dignity, and clinical excellence to live at home — not in an ICU. If you believe the same, we want to hear from you.

Why This Role Is Different

This isn’t a high-volume, transactional support coordination role. At ICAH, our Level 3 Support Coordinators work with some of Australia’s most clinically complex NDIS participants — people who are ventilator-dependent, tracheostomy-managed, or living with progressive neuromuscular conditions. You will work at the intersection of clinical care, NDIS funding navigation, and genuine family advocacy. Your decisions and advocacy change lives.

The Role

Reporting to the Clinical Operations Manager, you will lead Specialist Support Coordination (Level 3) for a caseload of high-complexity NDIS participants, coordinating the full ecosystem of supports needed to keep medically dependent people safely at home and out of hospital.

Key Responsibilities

• Manage a specialist caseload of NDIS participants with complex, high-intensity support needs including ventilator dependence, tracheostomy care, and progressive neurological conditions
• Develop, implement, and review highly individualised NDIS plans, identifying appropriate funded supports and navigating complex plan management
• Coordinate hospital-to-home discharge pathways in collaboration with ICU teams, discharge planners, and ICAH clinical nursing staff
• Advocate powerfully on behalf of participants and their families within the NDIS system, resolving barriers and escalating where needed
• Build and maintain relationships with LACs, plan managers, complex plsn managers, allied health providers, and hospital discharge teams
• Prepare high-quality NDIS plan review submissions, progress reports, and support budgets
• Participate in internal case conferences and contribute to a culture of clinical excellence and family-centred care
• Maintain accurate and compliant records in line with NDIS Practice Standards and ICAH’s ISO 9001:2015 quality framework
• Travel within metropolitan Melbourne and regional Victoria as required; occasional interstate travel may apply

What We’re Looking For

We welcome applications from candidates with a background in allied health, nursing, social work, or specialist support coordination — what matters most is your depth of experience with complex, high-intensity NDIS participants and your ability to advocate fiercely for people who depend on you.

Essential

• Demonstrated experience as an NDIS Level 3 Specialist Support Coordinator
• Proven track record coordinating supports for high-complexity or high-intensity NDIS participants with 24/7 funded nursing care
• Deep understanding of the NDIS Practice Standards, Pricing Arrangements, and plan review processes
• Experience navigating hospital discharge pathways and working with clinical multidisciplinary teams
• Exceptional written and verbal communication, with the ability to draft compelling plan review submissions and reports
• Highly organised, self-directed, and able to manage a demanding caseload with competing priorities
• Empathetic, resilient, and committed to the rights and dignity of people with disability
• Current driver’s licence and willingness to travel across metropolitan Melbourne, regional Victoria, and occasionally interstate
• NDIS Worker Screening Check (or willingness to obtain)
• Working with Children Check (or willingness to obtain)

Highly Desirable

• Proven track record as level 2 or level 3 NDIS support coordination or Clinical background in nursing, occupational therapy, physiotherapy, speech pathology, or social work preferred
• Experience with medically complex, ventilator-dependent participants and/or those requiring tracheostomy management, home TPN, IV fluids management
• Familiarity with NDIS Supported Independent Living (SIL), SDA, or in-home intensive care funding streams
• Existing relationships with hospital discharge teams, ICU units, or rehabilitation facilities

What We Offer

• Competitive salary + superannuation, commensurate with experience
• Flexible and hybrid working arrangements — we trust you to get the job done
• A genuinely meaningful caseload: every participant you support has fought hard to be home, not in hospital
• Ongoing professional development and training in complex/high-intensity NDIS coordination
• A collaborative, clinically-led team of over 150 ICU-trained nurses and support professionals
• Access to ICAH’s deep clinical expertise — you will never navigate a complex case alone
• The backing of Australia’s only ISO 9001:2015 and NDIS-accredited specialist intensive care at home provider

Intensive Care at Home is an equal opportunity employer. We welcome applications from all backgrounds, including people with lived experience of disability.

NDIS Registered Provider Number: 4050000298 | ABN: 29 154 438 178 | ISO 9001:2015 Certified

Testimonials from current staff -

“I love the flexibility of the remote work and helping people, we have a great team”.

“I always feel supported, I can speak my mind. We have autonomy. We are supported in putting our clients first and advocating for them”.

“I’ve never worked for a company like this before, it’s so refreshing”.

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