E-commerce Customer Support Agent (Hybrid)

E-commerce Customer Support Agent (Hybrid)

Muscle Mat is one of Australia's fastest growing e-commerce stores and the go to brand for all things comfort. We are looking for an E-commerce Customer Service Assistant to join our team in Bulimba, Brisbane.

Key responsibilities

Respond to customer enquiries by email, live chat, phone, and social media in a professional and timely manner

Update and maintain customer records in our CRM (Gorgias)

Process orders, returns and exchanges in Shopify

Resolve customer complaints and concerns with a customer first approach

Work with the team to meet customer service targets and improve processes

Help with other duties as needed, including occasional support for the social media team

What we are looking for

Experience with Gorgias or a similar CRM is highly regarded

Experience and confidence with online (email and live chat) and phone customer service is preferred

Shopify experience is preferred

A friendly, professional phone manner

If you do not yet have direct online customer service experience but consider yourself exceptionally capable, proactive and quick to learn, we encourage you to apply

If you have social media experience or other transferable skills, please highlight this in your application

A supportive, dedicated team where your contributions make a real difference

Hybrid working: four days a week in our Bulimba office and one day working from home, with flexible start and finish times

Travel opportunities for the right person

Check out our Instagram for a look at our culture and brand voice: @muscle_mat

Customer Service/ Business Support - Full Time - IMMEDIATE START!

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