Bring your Lending Fraud knowledge to excel in this change and governance role.
You’ll join a high-performing, growth-focused business, backing talentedindividuals.
We win in the right way, which is always putting our customers first.
Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes.Thiscollaborativemindsetenablesinnovation and buildsenduringcustomer relationshipssupporting our ambition to be the most customer‑centric company in Australia and New Zealand.
In the role ofConsultant, Change Governance & Delivery, you will report to the Manager Change Governance & Delivery and you willcontributeto keybusiness priorities andcontinuously improvinghow we serve our customers.
Working in a delivery squad, you will lead and project manage small to medium size change initiatives
Collaborating with stakeholders from Application Fraud team to understand and qualify the problem statement
Review assigned business processes from end-to-end, identify improvement opportunities and create “As is” process if not available
Work with the Business Owners to develop and implement ‘To-Be’ process maps and artefacts to embed lasting process change, identifying gaps and requirements
Advanced Data analysis and modelling, converting analysis into insights and recommendations.
Stakeholder engagement, influencing consistency of Process Transformation across the division and alignment to project’s priorities,
Engaging stakeholders and providing initiative walkthroughs to obtain signoffs for delivery i.e. Solution Design and Benefits
Experience in Fraud Operations, particularly Application Fraud will be essential
Experience working with Agile and Waterfall methodology/projects
Ability to work in complex environments across multiple streams/evolving timelines
Sharp Stakeholder Management and influencing skills
Advanced Analysis & Problem Solving with demonstrable measurement techniques
Inquisitive mindset coupled with strong investigation skills to get to the source of an issue
Significant working experience in Lean and Six Sigma method
Change management expertise in lending fraud investigations and fraud control design
We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.
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Consultant - Governance Change & Delivery • Melbourne, AU
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