Membership Manager | Butler

Job Description

## Membership Manager | ButlerApply: Hybrid: Perth, Northern Suburbs: Full time: Posted Today: End Date: October 17, 2026 (28 days left to apply): JR00004174**Drive Membership Growth. Coach Your Team. Create Unforgettable Member Experiences.****The Opportunity**As a Membership Manager, you're the heartbeat of your club, leading a high-energy team of Member Support Consultants to drive membership growth and keep the club buzzing. You'll be all-in on both attracting new members and keeping current members inspired, engaged, and coming back for more.

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You own the full member journey, from joiners to leavers, and make sure front desk operations and service standards are nothing short of exceptional. As a coach and mentor, you empower your team with the skills, confidence, and clarity to smash their goals. With sharp sales smarts, commercial insight, and people-first leadership, you'll shape a culture that excites prospects to join and motivates members to stick with their fitness journey.

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At Goodlife, your leadership doesn't just hit sales targets, it empowers your team and members to reach their personal best and transform their lives.**Key Responsibilities:*** Manage the daily workflow of the club's MSC team ensuring the club reaches monthly sales targets* Achieve your own individual proportionate monthly and annual sales targets to contribute to the success of the team* Create a structure to ensure that the MSC team achieves their daily minimum performance criteria* Assist with the delivery of sales training to develop the MSC team* Achieve member retention and growth budgets on a monthly basis* Ensure that enquiries via phone, email or in person are responded to within 24 hours* Support the Club and Regional Manager in developing initiatives to drive membership growth* Support the Club Manager in developing the MSC fortnightly roster**About you:*** Able to demonstrate proven sales and customer service experience with a clear ability to hit KPIs* An understanding of the cycle of selling, and various sales techniques including up-selling and cross-selling* Previous experience of managing the customer journey to achieve successful customer outcomes – an understanding of customer retention strategies and metrics is highly regarded* Previous experience of managing and mentoring a team* Ability to set and motivate others towards a goal* Experience using business computer systems* Current First Aid and CPR certificates**What we can offer you:**A career in the fitness industry is a career like no other.

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With Goodlife Health Clubs, the actions you take every day will inspire others and positively impact the health, well-being and confidence of people across your community. **In addition, we offer:*** Base salary + uncapped commissions with realistic earnings of $80k+* A free all club access, 24/7 Goodlife membership* Additional benefits include anniversary leave days and an additional free gym membership for friends and family as part of our recognition for service awards* You'll join a high-energy team that celebrates wins, supports each other, and thrives on helping members achieve incredible results* Career paths to club management and opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group - develop your career across our brands, locations and disciplines**About Goodlife Health Clubs:**As Australia's premier, privately-owned fitness organisation, **Goodlife Health Clubs** is in a unique position to kickstart your career in the sector.

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We currently operate 97 premium clubs in Queensland, Victoria, South Australia, and Western Australia - providing improved health, well-being and a sense of accomplishment to more than 270,000 members. Our members enjoy access to industry-leading gym facilities, innovative group fitness classes and bespoke personal training solutions - empowering people throughout Australia to live the Goodlife.

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As both a service provider and employer our mission is simple: Move people to achieve great things.**Apply Now!** Please click 'Apply' to submit a resume and cover letter that details your experience, attributes, and achievements.