Administration Officer, Patient Experience Manager - Ballina
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Make a new start in your career and life. Join a welcoming, supportive healthcare community, with professional development opportunities + more!
\n Employment Type: PermanentPart Time
\n Position Classification: Admin Off Lvl 5
\n Remuneration: $ 82,337.78 - $84,205.25 pro rata, per annum
\n Hours Per Week: 32
\n Requisition ID:REQ693636
\n About the role
\n Ballina District Hospital are seeking an Administration Officer - Patient Experience Manager to deliver a great customer experience every day. Enhancing effective patient and carer communication, particularly between the patient, carer and clinical staff. Focussing on improving the experience for patients and carers located in the waiting room of the Emergency Department.
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About Northern NSW Local Health District (NNSWLHD)
\n We are a healthcare community, caring for the people of the Northern Rivers. We understand that high quality healthcare and quality of life go hand in hand. Our hospitals, and our community health and multipurpose services are a well-balanced modern network truly connecting the communities we serve across the Tweed, Richmond, and Clarence Valleys.
\n If you care about high quality healthcare and quality of life, we encourage you to join us.
\n You care. We care. Learn more about NNSWLHD here .
\n Relocating to the region?
\n The Welcome Experience in the Northern Rivers connects you and your family with local people and local resources to help you settle in and feel at home in your new community faster.
\n Learn more at: www.nsw.gov.au/welcomeexperience
\n Join our team and you'll enjoy:
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Join the team enriching health in millions of ways every day
\n Applications Close: 28 September 2026
\n NNSWLHD embraces the diverse skills and perspectives that our people bring to the workplace. We foster inclusiveness and diversity to help us deliver quality care to our community.
\n NNSWLHD is committed to reconciliation and strongly encourages Aboriginal and Torres Strait Islander people to apply for this position. All applications from Aboriginal and Torres Strait Islander people will be viewed most favourably.
\n For help with your application to this role visit Stepping Up , our online recruitment resource for Aboriginal people.
\n To apply for this position, you must be an Australian citizen or permanent resident, or be able to independently, legally live and work in Australia. For more information, please see www.homeaffairs.gov.au
\n This is a Category A position. To be employed by NSW Health you are required to provide evidence of vaccination to comply with the NSW Health Occupational Assessment, Screening & Vaccination against Specified Infectious Diseases Policy (PD2026_004).
\n You may be subject to a probationary period of six months from the date of appointment to this position.
\n This recruitment may be used to create an Eligibility List for similar roles in the future.
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NSW Health acknowledges the people of the many traditional countries and language groups of New South Wales. It acknowledges the wisdom of Elders past and present, and pays respect to all Aboriginal communities of today.
Administration Officer, Patient Experience Manager - Ballina • Ballina, NSW, AU
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