We create thriving places andconnectedcommunities. We plan,buildandmaintainVictoria’s transport,planningand land services. We are committed to a safe,inclusiveand high-performing workplace.
We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work.
This position provides frontline customer service for traffic and transport enquiries and supports the management of the Victorian road network. The role requires a strong commitment to customer service, initiative, clear communication and confidence using computer systems and technology.
The role responds to and records customer reports, including road hazards, traffic signal and equipment faults, and monitors traffic management systems such as SCATS, STREAMS and CCTV. It uses judgement and analytical skills to assess issues, recommend actions and confirm faults are resolved. The role also supports stakeholders and colleagues through advice, training, knowledge sharing and effective teamwork.
You’resomeone who:
You’llbring:
Relevant pre-employment screening and reference checks will berequired.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.
Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.
Applications close at 11.59pm on Friday, 2nd October 2026.
For further information about the role, please contact Matt Mione, Operations Lead Transport Operations Centre atmatt.mione@transport.vic.gov.au.
If you require any adjustments to fullyparticipatein the recruitment process or need the advert or attachments in an accessible format (e.g., large print), please contact us.We'rehere to support you.
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