Administrative & Customer Services Officer

Administrative & Customer Services Officer

Holmesglen Institute is a leading provider of vocational and higher education in Victoria, with over 40 years of experience and 140,000 graduates. As one of the largest government-owned TAFEs, we offer 600+ courses across multiple campuses, including Chadstone, Moorabbin, Glen Waverley, Eildon, and Melbourne's CBD. Our hands‑on learning approach is supported by state‑of‑the‑art facilities and strong industry partnerships, ensuring students gain the skills needed for successful careers. We foster a supportive, inclusive environment that encourages both staff and students to grow, innovate, and make a positive community impact.

The Opportunity:

• Full-Time | Ongoing contract of employment.
• PW3 $64,076 - $69,189 per annum pro rata + 12% super + leave loading (dependent on qualifications and experience).
• Chadstone Campus – onsite parking with close proximity to public transport.

Apprentice Central is a dedicated department at Holmesglen, focused on providing holistic administration, support, guidance and advice to apprentices, trainees and employers. Our goal is to ensure apprentices and trainees receive the resources and assistance they need throughout their journey, from enrolment through to successful completion.

In this role, you’ll play an important part in supporting apprentices and employers by providing high‑level administration and exceptional customer service. You’ll build strong relationships, provide guidance and advice, and help ensure key compliance requirements are met through your attention to detail and empathetic approach.

As an Administrative and Customer Services Officer, you will:

• Provide high-quality administrative and reception support to Apprentice Central.
• Be a key point of contact, providing friendly, accurate and timely customer service.
• Support apprentices and students with information and advice about programs and services.
• Maintain accurate records and use student management systems to support apprenticeship administration.
• Provide confidential administrative support to the team while ensuring compliance with policies and procedures.

To be successful, you’ll have:

• Diploma of Business Administration or similar tertiary qualification in business, administration or a related field, with relevant work experience (preferably in the education sector).
• Demonstrated experience providing high-level administrative and customer service support in a busy environment.
• Strong organisational and time management skills, with excellent attention to detail and accuracy.
• Strong written and verbal communication skills, with the ability to build positive relationships with a range of stakeholders.
• Confidence using Microsoft Office, databases and administrative systems, with strong data and reporting skills.
• A collaborative, flexible and proactive approach, with the ability to problem-solve and adapt to changing priorities.

WWCC and Police Check:

Appointment to this position is dependent on obtaining a Victorian ‘employee’ Working with Children Check, and a valid Police Check within the last 12 months.

Our commitment to you:

At Holmesglen Institute, we are committed to fostering a safe, supportive, and flexible workplace where our employees can thrive both personally and professionally. We’ve implemented strong systems and ongoing support to ensure our staff can work and deliver in a safe and adaptable environment. Our team benefits from a range of wellbeing initiatives, access to the Employee Assistance Program, and opportunities for professional and career development. We also offer paid parental leave and flexible work arrangements to support a healthy work‑life balance.

Holmesglen is a child safe and equal opportunity employer. We are dedicated to attracting, retaining and developing our people. We value diversity in our workforce and encourage people from all backgrounds, abilities, and identities to apply for roles within our organisation, including the Aboriginal and/or Torres Strait Islander community.

Applications for this position close on 11:59 pm Sunday 27 September 2026.

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