Warranty Specialist

Job Description

As a Warranty Specialist, you will play a key role in supporting the business by ensuring warranty repairs and claims comply with company policies, procedures, and technical requirements.

\n

You will manage warranty matters end-to-end — from claim review and prior work approvals through to investigation and resolution — ensuring accuracy, compliance, and timely outcomes for both dealers and customers.

\n

If you have experience in warranty, service, parts, or technical roles at a dealership or OEM level, this is an excellent opportunity to apply your expertise and further develop your career in a growing automotive brand.

\n

The Opportunity

\n

As a Warranty Specialist, you will play a key role in supporting the business by ensuring warranty repairs and claims comply with company policies, procedures, and technical requirements.

\n

You will manage warranty matters end-to-end — from claim review and prior work approvals through to investigation and resolution — ensuring accuracy, compliance, and timely outcomes for both dealers and customers.

\n

If you have experience in warranty, service, parts, or technical roles at a dealership or OEM level, this is an excellent opportunity to apply your expertise and further develop your career in a growing automotive brand.

\n

Key Responsibilities

\n

Warranty Claim Management

\n

\n
• Review and adjudicate dealer-submitted warranty claims to ensure compliance with warranty policies and procedures.
\n
• Return claims to dealers where corrections or additional information are required.
\n
• Perform daily manual claim adjudication to maintain claim quality and compliance.
\n
• Ensure accurate and consistent claim decision-making aligned to policy guidelines.
\n

\n

Dealer Support & Guidance

\n

\n
• Provide clear guidance to dealers on warranty policies, procedures, and claim requirements.
\n
• Support dealers with warranty and system-related enquiries via phone and written communication.
\n
• Manage day-to-day dealer correspondence relating to claims and prior work approvals.
\n

\n

Prior Work Approvals (PWA)

\n

\n
• Assess and adjudicate PWAs submitted by nominated dealer groups, including diagnosis and repair hour requests.
\n
• Ensure PWAs align with policy, technical standards, and cost controls.
\n

\n

Investigation & Compliance

\n

\n
• Investigate dealer enquiries relating to claim variations or denials, providing written responses and maintaining detailed history records.
\n
• Coordinate the return of replaced components for technical inspection and analysis where required.
\n
• Liaise with technical and regional service teams to support dealer compliance with warranty processes.
\n

\n

About You

\n

You are detail-oriented, fair, and confident in applying policy consistently while maintaining positive dealer relationships. You bring:

\n

\n
• Minimum 2 years' experience in warranty, service, parts, or technical roles (OEM or dealership).
\n
• Technical knowledge or mechanical understanding (highly regarded).
\n
• Strong organisational and workload management skills.
\n
• Excellent written communication skills, especially for professional email responses.
\n
• Solid working knowledge of Microsoft Office, particularly Excel and Word.
\n
• A proactive, solutions-focused mindset.
\n

\n

Why Join Us

\n

\n
• Be part of a fast-growing automotive brand with strong future plans.
\n
• Gain exposure to OEM-level warranty operations.
\n
• Work in a supportive, collaborative aftersales team.
\n
• Real opportunities for career growth and development.
\n