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Tru-Fit Carpets
Internal Sales / Counter SalesTru-Fit Carpets • Melbourne, AU
Internal Sales / Counter Sales

Internal Sales / Counter Sales

Tru-Fit Carpets • Melbourne, AU
5 days ago
Job description

Tru-Fit is a Premium Manufacturer of Automotive Flooring products. We are a dynamic, fast growing, 100% Australian owned business. Our continued growth has created an exciting opportunity for an Internal Sales / Counter Sales / Administration person to work from our Pakenham, Victoria Office. This is a varied role where you will be dealing directly with customers, assisting with orders and supporting our accounts and operations teams. You will be working in a busy team environment.

Key responsibilities

  • Providing friendly and professional customer service face to face, over the phone, via email and online enquiries
  • Answering incoming phone calls and assisting customers with their enquiries and converting the enquiries into orders while identifying opportunities to upsell or cross-sell suitable products
  • Providing product information, pricing and basic technical support
  • Entering and processing customer orders accurately
  • Process and manage customer orders from initial enquiry through to delivery
  • Prepare quotes, order confirmations and sales documentation
  • Following up orders and assisting customers with delivery requirements, lead times and stock availability
  • Proactively contacting previous customers and potential leads
  • Provide day-to-day administrative support to the accounts team
  • Liaising with our warehouse and production teams to ensure orders are processed smoothly and prioritised correctly

About you

  • Minimum 2 years' experience in Sales Administration, Customer Service, Internal Sales, Counter Sales or a similar role
  • Previous experience in Manufacturing or Automotive counter sales will be an advantage
  • Confident communicating with customers over the phone and by email
  • Organised and capable of managing multiple enquiries and orders in a fast-paced environment
  • Proactive and comfortable following up customers and sales opportunities
  • Accurate with quoting, order entry and administration
  • Comfortable working with XERO or similar business systems
  • Able to work closely with sales, production and logistics teams
  • Interested in understanding customer requirements and helping find the right solution
  • Reliable and comfortable working with spreadsheets and computer systems
  • Full-time permanent opportunity for the right candidate
  • Pakenham location with Free secured onsite parking
  • Friendly, Supportive and collaborative team environment
  • Varied role combining customer service, sales support and administration
  • Opportunity to take ownership of your role and build your experience within a growing business
  • Stable and established Australian owned business
  • Opportunity to develop your skills and knowledge within the business

About us

Tru-Fit is a Premium Manufacturer of Automotive Flooring products. We are a dynamic, fast growing, 100% Australian owned business.

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Internal Sales / Counter Sales • Melbourne, AU

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