Investigator Fraud and Security

Overview

170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world‑class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our network of industry subject matter experts.

The Investigator Fraud and Security will conduct investigations in accordance with the client’s instructions, regularly communicate investigative statuses, and ensure all deadlines and expectations are met or exceeded.

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• To support store teams in fraud reduction through utilising Fraud Analytics systems to uncover and investigate internal issues.
• Utilise available fraud and reporting systems, CCTV, as well as on‑site observations, checks and audits to detect and address fraudulent team member behaviour.
• Ensure that investigations undertaken are conducted safely and legally (including correct case management) in accordance to legislation and company policy.
• Present investigations to P&C and line managers in order to take appropriate disciplinary action.
• To provide the business with insight/reporting into internal (and some external) activity causing loss to stores.
• Liaise with external bodies to address criminal impacts and act as point of contact for law enforcement agencies.
• All other duties, as assigned.

Qualifications

High school diploma with at least two years of similar working experience with security licence/s for relevant jurisdiction and/or has the knowledge of business systems involved in investigation of fraud, particularly Fraud Analytics software (Appriss Secure), CCTV and business reporting systems. Knowledge of investigations, case management, HR/IR process, criminal law and store operations are also desirable.

• Computer skills; Microsoft Office.
• Results focused and ability to implement change and business strategy.
• Able to develop relationships with key stakeholders.
• Facilitates change, sets high standards and aligns performance to success.
• Demonstrates competency in internal and external investigations, legal requirements and formal interviewing processes.
• Able to interact effectively at all levels and across diverse cultures.
• Quick to respond, is dynamic and proactive in dealings.
• Able to work independently with little supervision.
• Capable to positively influence a variety of internal and external stakeholders.
• Showscompetency in retail operations and loss prevention.
• Understand the Loss Prevention processes.
• Demonstrates understanding of criminal proofs and evidence, including court procedures.
• Undertands applicable HR guidelines and employee-related legislation as it pertains to retail investigations.
• Maintain confidentiality when dealing with sensitive information.

Working Conditions

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting, standing, and/or walking.
• May perform job duties both indoors and outdoors, including industrial and/or manufacturing environments, construction sites, recreation venues, rural and urban street settings and in widely varying weather conditions.
• Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country‑specific law.

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