Accounts Receivable Officer

Covetrus is a global animal-health technology and services leader dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We bring together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well‑being of animals and those who care for them drives us to advance the world of veterinary medicine.

The Role

Due to an internal promotion, we are seeking an experienced Accounts Receivable Officer to join our APAC Finance team based at our Northgate head office. This is an excellent opportunity to become part of a large, collaborative finance team supporting a high volume of veterinary clinic customer accounts across Australia, New Zealand and Hong Kong. In this role, you will play a key part in maintaining strong customer relationships while ensuring account integrity, timely collections and exceptional service delivery. We offer fantastic workplace flexibility, including hybrid working arrangements with up to four days per week working from home, along with a supportive culture and a dog‑friendly office environment.

Your responsibilities

• Managing a large portfolio of customer accounts across the APAC region.
• Performing account reconciliations and resolving account discrepancies.
• Opening and closing customer accounts in line with company procedures.
• Managing collections activities and following up outstanding payments.
• Responding to customer account enquiries and resolving issues in a professional and timely manner.
• Processing and allocating receipts across Australia, New Zealand and Hong Kong.
• Liaising with internal stakeholders regarding new account set‑ups, customer enquiries and contract terms.
• Building positive relationships with both internal and external stakeholders to deliver exceptional. customer service

About You

• A minimum of three years’ experience in an Accounts Receivable or Credit Officer position within a large and complex organisation.
• Proven experience managing a high volume of customer accounts within a fast‑paced environment.
• Strong reconciliation skills and a keen eye for detail.
• Excellent communication skills with the confidence to manage customer conversations over the phone, including difficult or sensitive discussions.
• A friendly and professional approach when dealing with a broad range of customers and stakeholders.
• Resilience and adaptability, with a positive attitude towards change and continuous improvement.
• Strong process discipline and the ability to identify opportunities to improve efficiency.
• The initiative to work independently while contributing positively to a team environment.
• Intermediate computer skills and confidence working with finance systems and Microsoft Office applications.

Why Join Us?

At Covetrus, we’re proud of our family friendly culture and respectful workplace. We embrace diversity in our workforce and encourage applications from like‑minded persons from all walks of life.

• Generous discounts on our range of animal health food & enrichment products.
• Access to Perkbox/Boost apps for discounts on everyday shopping & amazing health & wellbeing resources.
• Additional leave benefits – annual birthday leave, paid parental leave, & the option to purchase additional leave.
• Flexible hybrid work options & dog‑friendly offices (select roles and locations).
• Free 24/7 access to our Employee Assistance Program.
• Reward & recognition through our bi‑annual Values Awards and our Service Anniversary Awards.
• Professional development through our Leadership Development & Emerging Leadership courses.
• Access to annual flu vaccinations.
• Annual volunteer days.

Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Covetrus is a global animal‑health technology and services leader dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We bring together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well‑being of animals and those who care for them drives us to advance the world of veterinary medicine.

Covetrus is built on the following values; Never Settle, Share the Customer Goal, Give Power, Be Passionate and Do Good.

If you share these values, we would be interested in hearing from you.

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