Delivery Capacity Manager

We're looking for a Delivery Capacity Manager to bring visibility and structure to how resourcing works across RAA's transformation portfolio. This is a newly shaped role at the heart of our Project Management Office. Resourcing practices across the portfolio are still developing, so you'll play a lead role in shaping how they work testing your approach against real programs and adjusting as you go. You’ll give program teams and leaders a clear, reliable view of who's working on what, where capacity is stretched, and where trade-offs need to happen — before they become delivery risks.

You’ll build the workforce planning and resourcing practices that underpin our transformation program, working closely with Technology, Business Unit leaders and People & Capability to keep resourcing decisions proactive and evidence-based rather than reactive.

What You'll Do

• Develop and establish a centralised, reliable view of resource capacity, allocation and utilisation across the transformation portfolio – building this and then refining it as it is used
• Develop resource demand forecasts in partnership with program teams, well ahead of delivery milestones
• Identify capacity constraints and pinch points early, and facilitate trade-off conversations across competing programs
• Provide resourcing feasibility input into investment and initiative decisions, shaping how that input is captured as the process matures
• Design and produce consolidated time and utilisation reporting for governance forums Build strong relationships across Technology, Business Units and People & Capability as a trusted advisor on resourcing and capacity
• Play a lead role in identifying and standing up the right tools and processes for tracking resourcing and utilisation across the portfolio

About You

• 5+ years' experience in workforce planning, resource management or capacity planning within a large, complex organisation running multiple concurrent programs
• Comfortable making decisions without an established playbook, and confident to build the approach, test it against real work, and adapt it as required to help program teams
• Genuinely motivated by the opportunity to shape a new practice
• Experience managing resourcing across competing priorities, and with time/resource tracking tooling and reporting
• Strong analytical and facilitation skills — comfortable modelling demand and supply, and leading trade-off conversations across stakeholders
• Understanding of transformation delivery methodologies (Agile, Hybrid, Waterfall) and portfolio/governance reporting practices
• A tertiary qualification in Business, HR, Workforce Planning, Project Management or similar is desirable, as is formal training in workforce/resource or capacity planning

About us

Established in 1903, RAA has grown up alongside South Australia - and for more than 120 years, the community has trusted us to have their back. Known for our iconic road service and insurance, we now support over 840,000 members across travel, solar and battery solutions, EV charging and more. And we don’t just deliver services, we stand up for what matters, advocating for safety, wellbeing and a stronger future for our state.

Our purpose is simple: be better for our members and better for our community. Guided by our values — Member Obsessed, Doing the Right Thing, Delivering Together and Courageously Challenging. We’re one of SA’s most trusted brands and largest employers. We’re on a mission to be the #1 employer of choice, creating an inclusive, supportive workplace where our people feel empowered to make a real difference, every day.

Benefits

We love our people at RAA and believe our employees should be rewarded for being a part of the RAA family. Some of our employee benefits include:

• Free RAA premium road service
• Access to our RAA Rewards Program
• Generous discounts on all RAA products
• Flexible work arrangements
• Ongoing Training & Development opportunities and a Study Support Program
• Wellbeing facilities and Corporate Health Insurance Plan

We're committed to a diverse, inclusive workplace where everyone is valued for their unique contributions. We welcome applications from people of all ages and backgrounds, including people living with disability, First Nations Peoples, LGBTIQA+ community members, and people from culturally diverse backgrounds.

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