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Casual Medical Receptionist - The Doctors Mulgrave RoadRGIT Australia • Cairns, QLD, AU
Casual Medical Receptionist - The Doctors Mulgrave Road

Casual Medical Receptionist - The Doctors Mulgrave Road

RGIT Australia • Cairns, QLD, AU
1 day ago
Job description

Job Description

Casual Medical Receptionist - The Doctors Mulgrave Road

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Casual Medical Receptionist | The Doctors Mulgrave Road Medical Centre

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  • Be part of a supportive, collaborative, and vibrant team
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  • Monday to Friday role – enjoy a healthy work-life balance (no weekends!)
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While prior medical reception experience is advantageous, we offer on-the-job training for the right candidate. If you have a strong background in retail, hospitality, corporate reception, or general administration, we strongly encourage you to apply!

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The Doctors Mulgrave Road Medical Centre is looking for a compassionate Medical Receptionist to join our team. In this role, you will work collaboratively to provide exceptional customer service to all patients, while providing administrative support to our health professionals.

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While prior medical reception experience is advantageous, we offer on-the-job training for the right candidate. If you have a strong background in retail, hospitality, corporate reception, or general administration, we encourage you to apply!

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  • This is a casual position offering approximately 4 - 5 shifts per week, 30 - 37.5 hours per week between Monday and Friday.
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  • Individual shifts range from 7.5 to 8 hours.
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  • Please note: Your time will be split between our clinic for face-to-face patient care and our offsite call centre office.
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Key Responsibilities

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  • Patient Concierge: Greet patients warmly, assist with kiosk check-ins, and manage face-to-face enquiries.
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  • Switchboard Management: Answer incoming calls and manage emails efficiently while working from our offsite call centre.
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  • Appointment & Records Management: Book appointments using Best Practice software and accurately manage health records (importing/exporting documents).
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  • Admin Assistance: Assist doctors, nurses, and allied health professionals with administration, third-party stakeholder communication, and general data entry.
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  • Care Coordination & Liaison: Liaise with external service providers, including allied health specialists and aged care facilities, to assist with seamless patient care management.
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  • Clinical Support & Practice Maintenance: Maintain the general cleanliness and upkeep of practice areas in line with strict infection control guidelines. This includes restocking clinical supplies and assisting nursing staff with basic treatment room preparation and cleaning.
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What You Bring to the Team

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  • Full Australian Work Rights: Citizenship or Permanent Residency is essential.
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  • Current Full QLD Driver Licence
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  • A True Team Player: A collaborative mindset with a willingness to take direction, follow procedures, and actively support your colleagues.
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  • Exceptional Customer Service Skills: A polite, empathetic, and professional manner.
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  • Intermediate Computer Literacy: Experience with Best Practice is a bonus, but not essential.
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  • Resilience & Positivity: The ability to stay calm under pressure and multitask in a fast-paced environment with an enthusiastic disposition.
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  • Strong Communication & Attention to Detail: Excellent time-management skills and pride taken in both written and verbal communication.
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  • Growth Mindset: A strong commitment to on-the-job training, ongoing learning, and continuous professional development.
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Please note: Only shortlisted applicants will be contacted.

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Casual Medical Receptionist - The Doctors Mulgrave Road • Cairns, QLD, AU

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