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Chandler Macleod Group
Business Support Officer x30Chandler Macleod Group • Melbourne, AU
Business Support Officer x30

Business Support Officer x30

Chandler Macleod Group • Melbourne, AU
4 days ago
Job description

Business Support Officer Location:Melbourne CBD
Employment Type: Full-time, 12 WeekContract

Join a fast-paced team supporting a government-funded assistance program, delivering high-quality administrative and customer service support to applicants and stakeholders. This role combines application processing, data entry, payment administration, and phone-based customer support.

Key Responsibilities

  • Assess and process applications against program guidelines and eligibility criteria.
  • Verify customer, travel, accommodation, and payment information.
  • Maintain accurate records, case notes, and system updates.
  • Respond to customer enquiries via phone and email.
  • Resolve routine issues and elevate complex matters as required.
  • Ensure compliance with privacy, security, and recordkeeping requirements.
  • Contribute to continuous improvement and service excellence initiatives.

About You

  • Strong customer service and communication skills.
  • Excellent attention to detail and data accuracy.
  • Experience processing applications, claims, payments, or similar administrative work.
  • Ability to manage competing priorities in a high-volume environment.
  • Comfortable using multiple systems, databases, and Microsoft Office applications.
  • Experience in government, healthcare, grants, concessions, or payment processing environments is highly regarded.

About the Role

  • $39.28 (inclusive of casual loading)
  • x30 positions
  • 12 weeks commencing Wednesday 23rd September
  • Police Check required within last 6 months
  • On-site then opportunity to WFH once settled

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.

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Business Support Officer x30 • Melbourne, AU

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