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SKG Services
Administration SupportSKG Services • Sydney, AU
Administration Support

Administration Support

SKG Services • Sydney, AU
8 days ago
Job description

Key responsibilities

  • Provide administrative and help desk support across the organisation
  • Manage shared inboxes, phone enquiries and day-to-day requests
  • Triage requests and coordinate them with the appropriate team or stakeholder
  • Assist with client escalations, complaints and service requests, ensuring they are accurately recorded and appropriately actioned
  • Maintain accurate records, notes, attachments and documentation across SKG systems
  • Assist with work orders, service requests and job administration
  • Support operational invoicing and job costing processes by checking documentation and data accuracy
  • Assist with maintaining employee, training, site, asset and compliance records
  • Support client portals and CRM records, ensuring information remains accurate and up to date
  • Assist with operational and management reporting

About you

  • Has previous experience in administration, customer service, help desk, coordination or a similar support role
  • Has excellent attention to detail and a strong focus on data accuracy
  • Is highly organised and able to prioritise competing requests
  • Has strong written and verbal communication skills
  • Is confident dealing with internal stakeholders, clients and external providers
  • Can work comfortably across multiple systems and software platforms
  • Takes ownership of tasks and follows matters through to completion
  • Has a practical and solutions-focused approach
  • Is comfortable working in a busy, team-oriented environment
  • Understands the importance of confidentiality, compliance and accurate record keeping

About us

SKG Group is a rapidly growing national organisation with a strong reputation for service excellence. We are a values-driven organisation that invests in its people, offering career development and progression opportunities within a supportive, experienced and collaborative leadership team.

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Administration Support • Sydney, AU

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