Make Safe Coordinator - Insurance Builder

Make Safe Coordinator - Insurance Builder

Make Safe Coordinator
Location: Sydney
Full Time | Permanent | Monday-Friday | Office Based

An established and growing insurance building business is seeking a Make Safe Coordinator to join its Sydney team.

This is a critical role within the business, responsible for coordinating emergency response works following insured events such as storms, water damage, fire, impact damage and other property-related incidents.

Working alongside customers, trades, supervisors, estimators and insurers, you'll be responsible for ensuring properties are made safe quickly, efficiently and in line with insurer service level requirements.

This role would suit someone coming from insurance claims, trade coordination, restoration, facilities management, construction administration, scheduling, customer service or a trades background looking to move off the tools.
About the Role When a customer experiences property damage, you'll often be one of the first people they speak with.

Whether it's a burst pipe, storm damage, fallen tree, vehicle impact or fire event, you'll coordinate the immediate response required to secure the property and minimise further damage.

You'll be working in a fast-paced environment where priorities can change quickly, requiring strong judgement, excellent communication skills and the ability to remain calm under pressure.

Key Responsibilities

• Receive and action new make-safe and emergency response instructions
• Assess claim information and determine urgency and required response
• Contact customers to understand the extent of property damage and arrange access
• Coordinate trades and contractors to attend urgent make-safe works
• Roof tarping and temporary weatherproofing
• Water extraction and drying services
• Electrical isolation works
• Emergency fencing and property security
• Board-ups and temporary structural protection
• Monitor contractor attendance and ensure insurer timeframes are met
• Liaise with customers, insurers, assessors, brokers and internal teams
• Provide regular updates and manage stakeholder expectations
• Review photos, reports, invoices and completion documentation
• Escalate safety concerns, vulnerable customer situations and complex claims
• Maintain accurate claim notes and records across multiple systems
• Support the handover of claims from emergency works through to permanent repairs
• Assist during major weather and catastrophe events when claim volumes increase

What We're Looking For

• Previous experience in insurance claims, trade coordination, scheduling, customer service, administration or construction
• Strong ability to manage multiple urgent matters simultaneously
• Excellent phone manner and communication skills
• High attention to detail and strong organisational skills
• Ability to work across multiple systems and screens
• Calm, resilient and solutions-focused approach
• Confidence dealing with difficult situations and managing escalations
• Strong sense of urgency and ability to prioritise effectively
• Experience within insurance building, restoration, property repairs or emergency response environments will be highly regarded
• Knowledge of construction terminology and trades would be advantageous

Personal Attributes We're looking for people with the right attitude just as much as the right experience.

You'll be someone who:

• Enjoys helping people during challenging situations
• Has empathy but can remain objective and professional
• Thrives in a busy environment
• Takes ownership and follows things through to completion
• Communicates clearly and confidently
• Works well as part of a collaborative team
• Can make sound decisions under pressure

Why Join?

• $75,000 + Super
• Secure, full-time permanent position
• Growing business with strong future pipeline
• Positive and supportive team culture
• Genuine career progression opportunities
• Exposure to insurance building, restoration and emergency response projects
• Work closely with experienced industry professionals
• Parking provided
• Convenient location close to Sydney CBD
• Be part of a business investing heavily in systems, people and future growth

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