Onboarding Consultant - Enterprise

About Us

aXcelerate is a leading Australian SaaS company transforming the way organisations develop skills, manage learning, and build workforce capability. Our integrated platform combines a powerful Student Management System (SMS), Learning Management System (LMS), and Skills, our workforce competency management solution, to help training providers, enterprises, and government organisations simplify compliance, streamline operations, and develop confident, capable workforces.

Trusted by over 1,300 organisations and powering more than 2.8 million learners, we're redefining how learning and workforce capability are managed across Australia as we expand our impact internationally.

Recognised as a Great Place to Work for three consecutive years, we're proud of a culture that empowers our people to innovate, collaborate, and grow. As we continue our exciting expansion into new markets and industries, there's never been a better time to join our team.

About Us

aXcelerate is a leading Australian SaaS company transforming the way organisations develop skills, manage learning, and build workforce capability. Our integrated platform combines a powerful Student Management System (SMS), Learning Management System (LMS), and Skills, our workforce competency management solution, to help training providers, enterprises, and government organisations simplify compliance, streamline operations, and develop confident, capable workforces.

Trusted by over 1,300 organisations and powering more than 2.8 million learners, we're redefining how learning and workforce capability are managed across Australia as we expand our impact internationally.

Recognised as a Great Place to Work for three consecutive years, we're proud of a culture that empowers our people to innovate, collaborate, and grow. As we continue our exciting expansion into new markets and industries, there's never been a better time to join our team.

The Opportunity

aXcelerate is best known for our vocational education and RTO compliance platform — and we're building on that foundation with a new frontier: Workforce Competency Management.

You’ll work across aXcelerate's enterprise product suite, including aXcelerate Skills — our workforce competency management product that helps large employers track capability, licensing and verification obligations across a distributed workforce.

As the Implementation Consultant (Enterprise) within our Professional Services team, you’ll be the product expert on our enterprise delivery squads. This role sits at the intersection of consulting and delivery — you’ll work directly with customers to surface business requirements, then partner with Project Managers, Business Analysts and Solutions Consultants to turn those requirements into a working platform the customer can confidently operate from day one.

It’s a genuine opportunity to build deep expertise in an area of growing importance to large employers, while broadening your knowledge across the wider enterprise portfolio.

Key Responsibilities

What a day in an Implementation Consultant - Enterprise's life would look like at aXcelerate?

• Product Expertise — Build genuine subject matter expertise across aXcelerate's products — competency frameworks, role mapping, user hierarchies, permissions, and reporting — and become the delivery team's go-to reference on what the product can (and can't) do, feeding gaps back to Product with enough context to act on.
• Configuration and Delivery — Turn customer requirements and solution designs into working, tested configuration against the agreed SOW scope, documenting the reasoning behind key decisions so the build stays maintainable well after handover.
• Enablement and Training — Design and deliver role-based training and quick-reference materials for everyone from administrators to end users, facilitating workshops on site and remotely and adapting your approach to different audiences.
• Customer and Project Contribution — Recommend the right delivery approach for each customer, support UAT by triaging issues and feedback, contribute to status and risk reporting, and help ensure a smooth handover to Customer Success after go-live.
• Continuous Improvement — Build reusable configuration processes and delivery assets that raise the bar for the whole team, and contribute to internal knowledge bases that help colleagues grow their own product expertise.

About You

• Three or more years in a customer-facing implementation, consulting or systems delivery role, ideally within SaaS.
• Demonstrated ability to configure complex SaaS platforms — comfortable working through admin interfaces, business rules, permissions and workflow logic.
• Proven training and facilitation experience with varying levels of seniority and technical confidence.
• Strong requirements gathering and business process mapping capability.
• High-quality written communication; documentation is a deliverable in this role, not an afterthought.
• Ability to communicate confidently with stakeholders and raise concerns constructively.
• Capacity to manage concurrent projects with shifting scope and competing priorities.
• A willingness to travel domestically for onsite delivery.

What We Offer

• A central location, close to public transport, cafes and shops, with free on-site parking available.
• A vibrant, supportive and team-oriented culture, with regular team activities and social events.
• Opportunities for flexible and hybrid working up to 3 days working from home.
• A focus on professional development and learning, with access to our LMS, external and internal training opportunities and your own personal annual PD budget
• Access for you and your family to an Employee Assistance Program and resources.
• Cashback offers and discounts on popular brands through our Employment Hero app.
• Opportunities for career development with well-defined career pathways across the business.
• Proud members of Women in Technology with access to networking events, professional development opportunities and resources.

We are committed to promoting diversity in the workplace and encourage people from all backgrounds to apply. aXcelerate acknowledges the Traditional Owners of the land where we work, live and learn and we pay our respects to Elders past, present and emerging. We celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land. We are committed to fostering learning and development in the communities that we serve.

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