Sales Consultant

Job Description

Introduction

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About us

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The Australian Institute of Company Directors (AICD ) is committed to strengthening society through world-class governance. We aim to be the independent and trusted voice of governance, building the capability of a community of leaders for the benefit of society. Our membership of more than 50,000 includes directors and senior leaders from business, government and the not-for-profit sectors.

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Description \n
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About the team \n

The Sales team plays a key role in helping current and future members access the education, development opportunities and professional networks that support their leadership journey. Working in a collaborative, high performing environment, the team connects professionals with learning pathways and membership solutions that help them build capability and achieve their career goals.

About the role \n

As a Sales Consultant, you will manage the customer journey from first enquiry through to enrolment, payment and fulfilment. You will engage with prospective customers over the phone, understand their goals and recommend education programs, learning pathways and membership options that align with their needs.

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This role combines consultative selling, relationship building and customer service excellence. You will work with warm inbound enquiries, proactively nurture leads and guide customers through the sales process, delivering a seamless experience while achieving sales and service targets.

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Your remit will be broad and will include:

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• Managing inbound enquiries and outbound sales activity for education programs and memberships
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• Providing personalised advice on courses, learning pathways and membership options
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• Following up leads generated through campaigns, events, referrals and digital channels
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• Building relationships and nurturing opportunities through the sales cycle
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• Converting qualified leads into course enrolments and memberships
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• Guiding customers through application, enrolment and payment processes
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• Managing opportunities through the CRM pipeline and maintaining accurate records
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• Delivering a high-quality customer experience across every interaction
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• Contributing to team sales targets, service levels and continuous improvement initiatives
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Skills And Experiences \n
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What you bring to the role \n

You are a customer focused sales professional who enjoys connecting with people, understanding their goals and helping them find the right solution. You bring a consultative approach, strong communication skills and a genuine interest in building long term customer relationships.

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You will champion the AICD One Team approach and values of Accountability, Respect, Excellence and Collaboration. In addition, you will have:

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• Experience in phone-based sales, customer engagement or contact centre environments
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• Proven ability to manage customers from enquiry through to purchase or fulfilment
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• Strong lead nurturing, follow up and pipeline management skills
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• Experience working towards sales targets while maintaining service excellence
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• Confidence handling objections and guiding customers through decisions
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• Experience using CRM systems and sales tools
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• Strong organisational skills and attention to detail
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• A resilient, positive and customer centric approach to work
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• Microsoft Dynamics experience advantageous but not essential
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Join the AICD \n

There are many benefits of joining the AICD, but the following are examples of what you can expect:

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• Enjoy true flexibility with hybrid working arrangements that support balance and productivity.
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• Maximise your benefits with access to salary sacrificing and salary continuance (income protection) insurance.
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• Feel supported with a comprehensive employee assistance program available to you and your immediate family.
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• Join a collaborative, solutions‑focused team that genuinely lives a ‘One Team’ culture.
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• Grow your career with confidence through our capability framework, ongoing professional development programs, and access to the AICD education platform—including training courses, webinars, professional coaching, and external study support.
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• Have an impact in an organisation recognised as the gold standard in governance, policy, and leadership across Australia.
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We welcome applications from people of all ages, genders, sexuality, cultural and linguistic backgrounds, Aboriginal and Torres Strait Islander Peoples and people with a disability.

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We provide reasonable adjustments including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email .

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For further information on what it’s like to work with us, please visit our Careers and LinkedIn Life pages:

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• Our Careers page:
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• Our LinkedIn page:
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How To Apply \n

Please submit a resume and cover letter detailing why you are the best person for the position by clicking 'Apply'. Please note, applications close on 27 September 2026 . We will be in touch with shortlisted candidates shortly after this date. If you have any queries regarding this opportunity, please contact Edel Ryan, People and Culture Consultant, via email on

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