SUPPLY PLANNER - MASCOT

At Winc, we inspire Australians with better ways to work and learn. We provide a wide range of products and solutions, from office and school essentials to print, marketing, and workspace technology, supporting over 100,000 workplaces nationwide.

We're known for exceptional customer service (70%+ NPS) and were recognised in 2025 as an Australian Business Award winner for Customer Service Excellence and Customer Experience Management.

ABOUT US

At Winc, we inspire Australians with better ways to work and learn. We provide a wide range of products and solutions, from office and school essentials to print, marketing, and workspace technology, supporting over 100,000 workplaces nationwide.

We're known for exceptional customer service (70%+ NPS) and were recognised in 2025 as an Australian Business Award winner for Customer Service Excellence and Customer Experience Management.

ROLE PURPOSE

The Supply Planner is responsible for managing the planning, purchasing, and replenishment of inventory to optimise product availability, inventory investment, and service levels. Managing an assigned portfolio of suppliers, the role ensures stock is replenished efficiently and supply issues are proactively addressed to support business requirements.

Working closely with suppliers and internal stakeholders, the Supply Planner delivers exceptional service through effective inventory management, timely purchasing activities, and the proactive resolution of supply chain risks, helping ensure products are available when and where customers need them.

KEY ACCOUNTABILITIES

• Manage purchase orders throughout the lifecycle, including creation, maintenance, expediting, and issue resolution.
• Monitor inventory performance, ensuring optimal availability, stock cover, and replenishment outcomes.
• Review overdue orders, supply alerts, and service level reports, taking corrective action to mitigate risks.
• Develop replenishment plans and support inventory optimisation through effective supply planning practices.
• Manage stock transfers (STOs), return-to-vendor (RTV) processes, and Distribution Centre receiving queries.
• Identify and elevate supply chain risks, inventory issues, and supplier performance concerns in a timely manner.
• Collaborate with suppliers, Category Managers, Distribution Centres, Sales, and Customer Service teams to resolve issues and maintain continuity of supply.
• Respond to internal and customer enquiries relating to stock availability, replenishment, and supply issues.
• Support invoice dispute resolution and supplier account management to prevent supply interruptions.
• Deliver reporting, process improvements, and ad hoc support to achieve purchasing and broader supply chain objectives.

WHAT WE LOOK FOR

• Customer-focused mindset with a commitment to delivering excellent service to both internal and external stakeholders.
• Strong communication and relationship-building skills, with the ability to work effectively across cross-functional teams.
• Ability to influence stakeholders and collaborate to resolve supply chain challenges and drive outcomes.
• Strong analytical and problem-solving skills with attention to detail.
• Intermediate to advanced Microsoft Excel skills, including data analysis and reporting.
• Experience using SAP ERP or similar enterprise planning systems.2 to 5 years' experience in Supply Chain, Supply Planning, Inventory Management, or a related field.
• Ability to manage competing priorities in a fast-paced environment while maintaining accuracy and service levels.

WORKING WITH WINC

• Our highly engaged team work together to create a positive impact both at Winc and in the communities we operate. We are a collaborative bunch, continually improving our performance and the value we deliver.
• We believe we're better and smarter together and our values reflect our commitment to creating a welcoming, diverse and inclusive environment.
• We are focused on working towards a more sustainable future through our Winc Social Agenda - our plan to make a difference through Safe Work Practices, Gender Equity, First Nations Empowerment and Support, Climate Change, Responsible Packaging and Management of Waster as well as Ethical Sourcing. This is where we take action to make the biggest different.
• We're passionate about setting our people up for success and providing the training, tools and environment to enable you to perform your best and develop your career at Winc. Over 45% of the roles we advertised in 2025 were awarded to an internal candidate!
• We take care of our people through our internal Mental Health First Aider network, free access to our Employee Assistance Program, and generous leave entitlements to support you through the various priorities and stages of life (e.g. Lifestyle Leave, Volunteering Leave, Cultural Awareness Leave, Sorry Business Leave, Paid Parental Leave, Domestic Violence Leave).
• And finally, there's plenty of perks! Our much-loved quarterly Winc Awards recognition program, team discounts and plenty of corporate partner discounts.

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