Job Description: \n
Australian Citizens residing in Australia with Baseline Clearance only respond.
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Job Details:
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Role/s: 1 x EL1 Salesforce Senior Support Engineer
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The EL1 Salesforce Support Engineer (Labour Hire) is responsible for providing technical support, administration and continuous improvement of enterprise Salesforce solutions within a complex ICT environment. The role supports the effective operation of Salesforce applications, including Service Cloud, Health Cloud and Digital Experience, by investigating and resolving technical issues, maintaining platform configuration and supporting users and business areas.
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The role requires a strong understanding of the Salesforce platform and the ability to analyse complex business processes and translate requirements into appropriate technical and configuration outcomes. The successful candidate will work across Level 2 support, platform administration, automated processes, data management, release assessment and system documentation.
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Working within an Agile delivery environment, the EL1 Salesforce Support Engineer (Labour Hire) will collaborate with technical teams and business stakeholders to resolve issues, support user acceptance testing and contribute to the ongoing stability and improvement of Salesforce services. The role will also contribute to team capability through technical guidance and knowledge sharing and support emerging Salesforce technologies, including Salesforce Industries OmniStudio.
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Key duties and responsibilities
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Responsibilities of the role include but are not limited to:
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(NOTE: the key responsibilities of the role are based on current priorities and may change over time)
Required Skills: \n
Environment Cloud Data Support Access Profiles ROOT Development User Acceptance Testing Investigation Analysis Data Management Continuous Improvement Agile Automation Technical Support Security Administration Software Data Analysis Testing Documentation Maintenance Business Management
EL1 Senior Salesforce Software Engineer • 2600, ACT, AU
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