Full-Time Senior Sales Associate (Melbourne Central)

Job Description

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Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms,bringing joy to consumers around the world.

SENIOR SALES ASSOCIATE — POP MART \n

Fluency in Mandarin and English Required

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Position Available: Full-Time $63,500 + Super + Monthly Incentives

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Join the POP MART Phenomenon

Why You'll Love Working at POP MART \n

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• Work with products customers genuinely love - collectors, fans and families
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• Weekly new releases keep every day exciting and fast-moving
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• Opportunity to develop leadership skills within a growing global business
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• Job security with a rapidly expanding retail brand
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• Monthly product incentives (post-probation)
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• Supportive, energetic and inclusive team culture
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• Annual POP LAND (Beijing) pass
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• A colourful, creative retail environment
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What You'll Do \n

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• Lead Shifts & Support Store Leadership
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• Take ownership of daily store operations during assigned shifts
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• Open and close the store in accordance with company procedures
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• Act as the senior team member on duty when Store Management is not present
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• Support the Store Manager and Assistant Store Manager in delivering key business objectives
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• Make confident decisions and resolve operational or customer issues as they arise
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• Ensure company policies, procedures and store standards are consistently upheld
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• Deliver Outstanding Customer Experiences
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• Lead by example in delivering exceptional customer service
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• Build genuine connections with customers, fans and collectors
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• Share product knowledge and introduce new collections with confidence
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• Drive sales through upselling, cross‑selling and customer engagement
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• Handle customer enquiries and escalations professionally and effectively
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• Support Team Performance
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• Support the onboarding and training of new team members
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• Provide coaching and day‑to‑day guidance to Sales Associates
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• Lead by example and set the standard for customer service and store execution
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• Help foster a positive, accountable and high‑performing team culture
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• Support productivity and service standards during peak trading periods and major product launches
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• Maintain Operational Excellence
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• Support inventory accuracy, stock management and merchandising standards
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• Assist with stocktakes, deliveries and product launches
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• Monitor store presentation and take ownership of maintaining a customer‑ready environment
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• Process transactions accurately and support loss prevention initiatives
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• Ensure opening, trading and closing routines are completed accurately and on time
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Who You Are \n

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• An experienced retailer who enjoys taking ownership and responsibility
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• Passionate about customer service and creating memorable experiences
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• A natural leader who leads by example and supports team success
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• Confident making decisions and solving problems in a fast‑paced environment
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• Organised, reliable and detail‑oriented
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• Able to remain calm and focused during busy trading periods
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• Passionate about retail, pop culture or collectibles
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What We're Looking For \n

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• Minimum 2 years' retail experience in a fast‑paced customer‑facing environment
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• Previous experience as a Senior Sales Associate, Keyholder, Team Leader or similar role highly regarded
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• Experience opening and closing a retail store
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• Demonstrated ability to support, coach and motivate team members
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• Strong understanding of retail operations, customer service and store standards
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• Ability to take accountability for store performance during assigned shifts
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• Strong communication and organisational skills
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• Fluency in Mandarin is required, to cater for our local and tourist Chinese clientele
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Full-Time Availability Requirements \n

This is a permanent full-time position averaging 38 hours per week. Flexible availability across all 7 days is required. Typical rosters include weekends, late‑night trading and public holidays. We aim to provide structured rosters with two consecutive days off in a standard week, supporting work‑life balance and roster consistency. As a retail business, flexibility is required throughout the week to support customer demand, peak trading periods and special events. Availability throughout our peak trading season (November to January) is essential.

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Full and permanent Australian working rights are required.

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• POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.
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• As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.
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POP MART is a rising global force in pop culture and entertainment. Our purpose is to celebrate daily moments and inspire through designer toys and fun experiences. Our focus is IP incubation & operations, designer toys & retail, theme parks & experiences, also digital entertainment. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. We manage & represent incredible artists from all over the world. Our roster spans dozens of iconic characters, like MOLLY, DIMOO, SKULLPANDA, THE MONSTERS, HIRONO and more. With our IP characters, we create iconic cross‑overs. Our mission is to light up passion & bring joy around the world. POP MART is not just a brand, it's a galaxy of creative possibilities.

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