Department of Families, Fairness & Housing VIC – Morwell VIC
The Housing Customer Service Officers (HCSO) work within a supported, supervised environment to provide public housing information and assistance to people seeking accommodation, existing renters, community service organisations and government stakeholders to ensure enquiries are handled in a client-focused and timely manner in accordance with guidelines and policies.
HCSOs assist public housing renters, their advocates, contractors, local housing offices, external agencies and other departmental and government areas over the telephone, via e-mail and through other channels of communication.
The Housing Call Centre (HCC) is a fast-paced environment and is everchanging according to directions provided by the Victorian Government. HCSOs initially embed their training knowledge by taking inbound calls relating to maintenance and then, based on performance, progress to various other tasks as part of their skillset.
ACCOUNTABILITIES INCLUDE
Please open the position description to read more.
For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)
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Housing Customer Service Officer (5 positions available) • Morwell, AU
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