Department of Transport & Planning Victoria – Melbourne VIC
We create thriving places andconnectedcommunities. We plan,buildandmaintainVictoria’s transport,planningand land services. We are committed to a safe,inclusiveand high-performing workplace.
We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work.
The Team Leader – Customer Relationships will lead a team responsible for managing complex and sensitive customer enquiries and administration of the Victorian Accessible Parking Permit scheme. They will manage, motivate and develop staff while coordinating workloads, resources, scheduling and capability development.
The role will provide advice on policies and procedures, oversee complaints and escalations, and support stakeholders to resolve complex issues. It will also analyse customer data to identify trends, improve customer experiences and address root causes. The Team Leader will ensure matters are resolved professionally, consistently and in line with relevant policies, procedures and legislation.
You’resomeone who:
You’llbring:
Relevant pre-employment screening and reference checks will berequired.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.
Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.
Please include both your resume and a cover letteraddressing how your experience addresses each of the key selection criteria for the role. All applications must besubmittedvia the online portal,we’reunable to accept email or manual submissions.
For further information about the role, please contact Lee Farrell, Customer Relationship Manager at ***********@transport.vic.gov.au or on 0438 931***.
If you are a VPS redeployee, please state this in your cover letter and include your case manager’s contact details. This helps ensure your redeployment status is appropriately considered. For more information on redeployment, visit the Victorian Government policy.
If you require any adjustments to fullyparticipatein the recruitment process or need the advert or attachments in an accessible format (e.g., large print), please contact us.We'rehere to support you.
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Team Leader - Customer Relationships • Melbourne, AU
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