Join a high-performing technical team delivering innovative, fit-for-purpose ICT solutions that enhance critical services for a major Federal Government agency.
Drive end-to-end marketing automation, leveraging data-driven workflows and platform integrations to directly improve delivery outcomes across a national footprint.
Contract/Engagement: Initial 12-month contract + extension options
Rate/Salary: Competitive Market Rate
Location & Flexibility: ACT, NSW, VIC, QLD, SA (Multiple locations available)
Manage and maintain the Salesforce Marketing Cloud instance, taking ownership of data management, data cleansing, and platform operational documentation.
Create, execute, and optimise multi-channel campaigns through strategic list management, audience segmentation, journey building, and A/B testing.
Support and improve seamless integrations between Salesforce Marketing Cloud and Salesforce Sales/Service Cloud environments.
Build dynamic marketing automation workflows and design efficient data extensions to streamline communication processes.
Monitor performance analytics, extract key metrics, and present actionable insights to cross-functional teams to drive continuous improvement.
Provide end-user training, documentation, and technical support to troubleshoot and resolve platform issues.
To be successful in this position, you will ideally bring:
Technical Toolkit: Proficient in SQL, AMPscript, and HTML/CSS. Experience integrating external data sources into Marketing Cloud is highly desirable.
Experience: 2-3+ years of hands-on experience in Salesforce Marketing Cloud administration, implementation, and CRM workflow management.
Core Capabilities: Strong analytics mindset with the ability to translate campaign data into actionable strategic insights. Collaborative cross-functional communication and end-user support capabilities.
Certifications: Salesforce Marketing Cloud Certification required. Additional Salesforce Sales Cloud, Service Cloud, or Architecture certifications are highly regarded.
Security Clearance: Due to the nature of this environment, candidates must hold a current Baseline
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Salesforce Marketing Cloud Administrator | Federal Government • Melbourne, AU
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