Medical Receptionist (Administrative Officer Level 3) - Sexual Health Service

Employment Type: Permanent Full Time; 38 hours per week (Part time minimum 24 hours per week to be considered or job share 5 days a fortnight between two part-time staffs)

Position Classification: Administrative Officer Level 3

Remuneration: $37.27 - $38.44 per hour + Annual Leave Loading + Superannuation

Location: Royal Prince Alfred Hospital

Requisition ID: REQ690317

Bring your administrative expertise to a service that makes a difference. Join our Sexual Health Service and help create a welcoming, supportive experience for every patient!

About The Role

Sydney Local Health District has a long and proud history of delivering care in the community including prevention, early intervention, assessment, treatment, health maintenance and continuing care services designed to improve and support the health and wellbeing of individuals and communities.

In this role, you will provide high level administrative support associated with the reception desk functions of the RPA Sexual Health Service (SHS), to ensure the smooth running of the clinical services. This includes responding to phone enquiries, data entry, scheduling appointments, processing correspondence, and the provision of Needle Syringe Program with clinical staff assistance. In addition, conducting non-clinical triage patient questions regarding sexual health symptoms, any concerns or further sexual health information necessary to the clinic.

Your responsibilities include:

• Managing recall, reminder and follow-up processes as directed, ensuring patient correspondence is completed accurately and within prescribed timeframes.
• Assisting in the management of interpreter bookings and transport arrangements when required.
• Receiving, sorting, and distributing incoming mail, pathology results, referrals, and electronic correspondence, escalating urgent matters appropriately.

For more information, please view the Position Description.

Ideal Candidate

• Ability to communicate effectively (written, verbally and face to face) with a focus on professionalism, and empathy.
• Extensive experience in the provision of medical reception with proven ability to provide a high-level of customer service to both internal and external customers.
• Experience using Microsoft Office applications and patient administration or electronic medical record systems.
• Proven ability to manage competing priorities and work effectively in a fast-paced clinical environment.
• Ability to work collaboratively as part of a multidisciplinary team and contribute positively to workplace culture.

Benefits and Perks

• Monthly Accrued Day Off (only for full time).
• Additional Public Holiday during Xmas for celebrations!
• Paid Parental Leave & Annual Leave loading.
• Extra tax savings through Salary Packaging, Novated Leasing & Meal Entertainment allowance. For more information visit SalaryPackagingPlus.
• Enjoy free courses, qualifications and coaching via Sydney Education.
• Free Employee Assistance Program (EAP) counselling and support for staff and their families.
• Annual influenza vaccination on us!
• Discounted Fitness Passport membership and free telehealth nutrition and wellness resources from qualified professionals.

For more information about other benefits, please visit SLHD Benefits.

This recruitment may be used to create a talent pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.

Working for Sydney Local Health District - NSW Health

This is a Category A position. To be employed by NSW Health you are required to provide evidence of vaccination to comply with the NSW Health Occupational Assessment, Screening & Vaccination against Specified Infectious Diseases Policy (PD2026_004).

SLHD is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Aboriginal and Torres Strait Islander people and people with disability are encouraged to apply for all internal and externally advertised positions. If you require assistance, please advise the contact person at the time of your application.

Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles within NSW Health. For more information, please visit: https://www.steppingup.health.nsw.gov.au/

Sydney Local Health District is committed to implementing the Child Safe Standards.

For more information about SLHD please visit ‘Working With Us’

To further connect with us, check us out on LinkedIn.

For enquiries, please contact Panna Joshi via email at Panna.Joshi@health.nsw.gov.au

Applications Close: 28 September 2026

For Applicant Support and Information, visit ‘Applicant Information’

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