Client Care Officer

Bayside Health is a public health service delivering high-quality care across every stage of life for close to 1.2 million people living in metropolitan Melbourne, the Mornington Peninsula, Koo Wee Rup, Bass Coast and Southern Gippsland.

We have more than 15 main sites, including hospitals, centres and clinics that provide comprehensive care from welcoming newborns to supporting older people and a full range of services in between.

More than 22,000 dedicated staff are focussed on providing exceptional, equitable, and locally connected care through shared expertise, compassion, and a commitment to continuous growth. Education and training are central to staff development as we encourage all employees to strive and thrive.

Bayside Health was formed following the merger of Alfred Health, Bass Coast Health, Gippsland Southern Health Service, Kooweerup Regional Health Service and Peninsula Health on 1 January 2026.

• Permanent Full Time and Part Time Opportunities Available!
• Located in Chelsea Heights

The Team & Role

Join MePACS, a trusted 24/7 personal alarm service supporting more than 40,000 clients across Australia. As a Client Care Officer, you will be the first point of contact for clients seeking non-emergency assistance, providing compassionate and professional support that helps people feel safe, connected and reassured. Working within a dedicated team, you will assist with client enquiries, service changes, alarm installations and ongoing client support, while ensuring a high standard of customer service. This rewarding role offers the opportunity to make a meaningful difference in the lives of older Australians and people living with disabilities every day.

Bayside Health is a public health service delivering high-quality care across every stage of life for close to 1.2 million people living in metropolitan Melbourne, the Mornington Peninsula, Koo Wee Rup, Bass Coast and Southern Gippsland.

We have more than 15 main sites, including hospitals, centres and clinics that provide comprehensive care from welcoming newborns to supporting older people and a full range of services in between.

More than 22,000 dedicated staff are focussed on providing exceptional, equitable, and locally connected care through shared expertise, compassion, and a commitment to continuous growth. Education and training are central to staff development as we encourage all employees to strive and thrive.

Bayside Health was formed following the merger of Alfred Health, Bass Coast Health, Gippsland Southern Health Service, Kooweerup Regional Health Service and Peninsula Health on 1 January 2026.

• Permanent Full Time and Part Time Opportunities Available!
• Located in Chelsea Heights
• Classification: Grade 1 Level 1 - Level 5 (HS1 - HS17)* plus super

The Team & Role

Join MePACS, a trusted 24/7 personal alarm service supporting more than 40,000 clients across Australia. As a Client Care Officer, you will be the first point of contact for clients seeking non-emergency assistance, providing compassionate and professional support that helps people feel safe, connected and reassured. Working within a dedicated team, you will assist with client enquiries, service changes, alarm installations and ongoing client support, while ensuring a high standard of customer service. This rewarding role offers the opportunity to make a meaningful difference in the lives of older Australians and people living with disabilities every day.

Skills & Experience Required

• Strong verbal communication and listening skills
• Ability to remain calm under pressure and respond to urgent situations
• Basic computer literacy and familiarity with CRM systems (training provided)
• A commitment to providing person-centred care and support
• Ability to remain calm under pressure and respond to urgent situations
• A commitment to providing person-centred care and support

Benefits

• Step into state-of-the-art facilities
• Take advantage of low-cost onsite parking
• Boost your take-home pay with generous salary packaging & novated leasing
• Unlock exclusive discounts at top retailers and dining spots
• Stay fit with access to premium gyms via Fitness Passport
• Feel supported with our holistic Employee Assistance Program
• Grow your skills through top-tier education and training partners
• Join a vibrant, collaborative team led by passionate leaders

Additional Information

Bayside Health is an Equal Employment Opportunity Employer that is committed to inclusion and diversity. We encourage applications from individuals from all cultural backgrounds including Aboriginal and Torres Strait Islander people. We also provide a safe and supportive workplace for people with all abilities.

*Please refer to Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2021 - 2025 salary circular for salary range. Sub-grading will be based on years of experience. For further information on salary range classifications and grading please refer to the following page: https://www.peninsulahealth.org.au/careers/working-with-us/salary-rates/

It is strongly recommended that individuals in this role remain up to date with their COVID-19 vaccinations.

Join Bayside Health and help us to deliver healthy lives for everyone, through sustainable, innovative, compassionate care.

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