Department of Justice and Community Safety VIC - Melbourne VIC
As support officer, victim registers, you will support the daily work of the Victim Registers.
You will provide respectful, sensitive and trauma-informed support to victims of crime.
You will:
respond to phone and written inquiries from victims of crime and other service users.
prepare clear and timely letters, reports and information for people and services.
complete data entry, update records and retrieve information while protecting confidential information.
assess needs and eligibility, complete family violence risk assessments and make appropriate referrals for support.
keep detailed case notes and provide accurate information in line with laws, policies and procedures.
A relevant tertiary qualification in social work, criminal justice or a similar field is highly desirable. Relevant experience may also be considered.
You should understand the criminal justice and victim support systems. You should have experience supporting people with sensitive and complex needs. You should understand family violence, related laws and services and how to support victims. You should use computer systems confidently and maintain databases and confidential information.
To learn even more about this role, please read the position description. If you have any further questions, feel free to email Stephanie Ellis at ***************@justice.vic.gov.au.
The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.
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Support Officer, Victim Registers • Melbourne, AU
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