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Account Specialist - Retail & ConvenienceJob Details • 3040, VIC, AU
Account Specialist - Retail & Convenience

Account Specialist - Retail & Convenience

Job Details • 3040, VIC, AU
5 days ago
Job description

Job Description

Back to job listings Account Specialist - Retail & Convenience Job no: \n
Work type: Permanent-Full Time \n
Company: LINFOX ARMAGUARD PTY LTD\n
Location: Essendon \n
Advertised: 18 Sep 2026 AUS Eastern Standard Time\n
Applications close: 02 Oct 2026 AUS Eastern Standard Time\n
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What does the job look like?

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As the Account Specialist you will be responsible for the management of Segment accounts and become a subject matter expert in all aspects of the segments. This role acts as a critical link between the Customer, the Group Account Manager and operational teams, providing support across all aspects of the Armaguard business.

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  • Investigate and resolve escalated service issues, cash discrepancies, service issues and SLA breaches
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  • Support the Segment Manager and Account Managers with customer communication
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  • Monitor, measure, and report on contracted service levels and customer performance metrics
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  • Prepare and deliver customer reports daily, weekly and monthly
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  • Analyse account activity, customer trends, service failures, and operational data to identify improvement opportunities
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  • Collaborate with internal stakeholders to implement continuous improvement initiatives
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  • Liaise with all aspects of the business to ensure services are done in conjunction with the contract
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  • Assist with contract administration, customer renewals, and applying, managing rate increases for customers
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  • Support the Segment Manager with the preparation of RFP and RFI documentation
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  • Work closely with operations, customer service, cash management, and control tower teams to ensure seamless service delivery
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  • Build and maintain productive relationships with customers and key business stakeholders
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  • Champion a safe workplace by adhering to all WHS policies, procedures, and safe work practices
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Are you the one?

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You're a customer-focused professional who thrives on building strong relationships, solving problems, and delivering exceptional service. With excellent communication skills, a proactive mindset, and a keen eye for detail, you enjoy collaborating with stakeholders, managing competing priorities, and driving positive outcomes for clients and the business.

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You can demonstrate:

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  • Strong analytical and problem-solving skills with the ability to identify trends and recommend solutions
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  • Excellent relationship-building and stakeholder management capabilities
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  • Proven ability to manage customer expectations and deliver high levels of service
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  • Strong communication, negotiation, and interpersonal skills
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  • Experience preparing reports, analysing performance data, and managing service level outcomes
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  • Ability to work collaboratively across multiple teams and functions
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  • Highly organised with strong attention to detail and the ability to manage competing priorities
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  • A positive, proactive, and customer-first mindset
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  • Commitment to continuous learning, improvement, and delivering results
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  • Demonstrated integrity, professionalism, and a team-oriented approach
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Sound like you? Please click the apply button to submit your application and resume.

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Applications close on 02 October 2026.

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Account Specialist - Retail & Convenience • 3040, VIC, AU

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