Crime Stoppers Operative X 2

About the role: Crime Stoppers Operatives work in the Crime Stoppers Call Centre within the State Intelligence Division of the Prevention, Intelligence, Evidence, Data Insights Directorate of Victoria Police. You will be responsible for receiving information from the public via telephone or online reports and converting this information into information reports which are then disseminated to relevant areas for investigation. The Crime Stoppers Call Centre operates every day of the year, including public holidays. Call Centre hours are currently between 7 am and 8 pm Monday to Friday and 9 am to 5 pm on weekends. The hours of operation can increase, however, to between 7 am and 11 pm seven days per week. Crime Stoppers Operatives are required to work shift work to cover these hours of operation. The Crime Stoppers Program provides the community an opportunity to report information about crime in a confidential manner. Victoria Police is a contemporary and agile workplace and supports flexible working arrangements.

Your duties will include:

• Shift work including weekends and public holidays
• Work in a Call Centre environment
• Answer calls about crime and traffic related information from the public
• Advise callers of appropriate referral services where necessary
• Process crime and traffic related information received through phone calls, on-line reports, and written correspondence into information reports
• Conduct data checks, update database records and compile statistics
• Communicate with a broad range of internal & external stakeholders

We expect our people to foster a safe and inclusive environment where their behaviour and attitude reflects, builds upon and promotes a positive and collaborative workplace that respects the culture and values of Victoria Police.

About You

The successful candidate will ideally have the following skills and experience: Excellent communication skills; Excellent written and typing skills; Excellent listening skills; Ability to provide exceptional customer service; Ability to transcribe information provided into accurate, well written reports; Ability to use a computer with multiple screens and with multiple applications; Ability to work in a team environment; Ability to work under pressure, multitask and remain calm in stressful situations; Ability to work in a confidential and sensitive environment; Ability to prioritise tasks and manage workloads; Ability to assess and initiate things independently; Ability to pay attention to detail and produce accurate work; Ability to manage exposure to at times distressing and graphic crime content.

Further Information

• Two (2) x full-time, ongoing position available.
• This position is located at Victoria Police Centre, 311 Spencer Street, Docklands.
• This position requires shift work as indicated in the Position Description (as attached to the advertisement).
• The successful applicant will be required to undergo National Security Vetting, achieve and maintain a security classification as determined by the Department Head. To achieve this, applicants must be an Australian Citizen.
• The successful candidate will be required to undergo pre-employment checks which may include fingerprint checks and misconduct screening.

Applications close midnight, Wednesday 30 September 2026.

For further information, please contact:

• Sergeant Ryan HILL on (03) 8533 0530 or hill@police.vic.gov.au;
• Team Leader Rebecca CAMERON on (03) 9906 0194 or cameron@police.vic.gov.au

We welcome applications from people with disability and aim to support an inclusive recruitment experience. If you require a copy of this advertisement and attached documentation in an accessible format or would like to discuss an access requirement/reasonable adjustment for the recruitment process (including an alternate method of submission of the application), please contact VPS Recruitment via email VPSRECRUITMENT@police.vic.gov.au or on (03) 8335 6004.

About Us

Victoria Police has a dedicated workforce of more than 22,000 employees consisting of police, protective services officers, police custody officers, and public service staff. Each employee plays a vital role in providing the 24/7, 365 days a year emergency response and public safety capability the organisation delivers to its community. As a Victoria Police employee, you have a dedication and commitment to community safety. Victoria Police is committed to creating a workplace that is safe and inclusive of all our people. We empower and expect our people, at all levels, to develop interpersonal connections and collaborate, use sound judgement, and create and innovate. In alignment with the principle of self-determination, Victoria Police is dedicated to enhancing our collaboration with the Aboriginal community in Victoria as we build a culturally safe and inclusive workplace for Aboriginal and Torres Strait Islander employees. We continue to engage and build relationships with local Aboriginal communities and work closely with them to enhance opportunities and services aimed at empowerment, equality, and equal participation across all areas of the organisation. We value the diversity and differences of our employees, including their age, gender, culture, religion, sexual orientation, abilities, and life experience. We celebrate these diverse experiences and perspectives as each person brings an informed and contemporary approach to our work which enhances the wellbeing of all. We aim to provide a safe place that is reflective of the community it serves, allowing everyone to bring their whole selves to work. We welcome applications from people with disability and aim to support an inclusive recruitment experience. If you require a copy of this advertisement and attached documentation in an accessible format or would like to discuss an access requirement/reasonable adjustment for the recruitment process (including an alternate method of submission of the application), please contact VPS Recruitment via email VPSRECRUITMENT@police.vic.gov.au or on (03) 8335 6004. Find out what it is like working as a Victorian Public Servant for Victoria Police: https://www.police.vic.gov.au/vps

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